Forum Discussion

Perry2's avatar
Perry2
Channel Surfer
3 years ago
Solved

My Roku device keeps scrolling

My Roku continues to Sroll with batteries out.

remotes
  • RokuNimfa-C's avatar
    RokuNimfa-C
    3 years ago

    Hi Perry2, 

    Welcome to the Roku Community. 

    We would like to help you find out what's going on with your Roku device. Were you able to restart your Roku device from the Setting menu? If so, go to Settings > System > System restart. If this is impossible to do, we suggest you unplug the device from the power source for 10 - 15 minutes and see if it helps. 

    Let us know how it goes. 


    Regards, 
    Nimfa

  • Perry2's avatar
    Perry2
    2 years ago

    The remote that came with my Old TV was jammed. A button was stuck. I took the batteries out and now my new Roku works great on my old Vizio. My of Vizio is not a Smart TV.

    Problem is solved.

    co

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Community users!

    Thanks for flagging this issue with us, and we appreciate your posts.

    Our team is well aware of this issue, and further investigations are ongoing for a fix regarding this issue. For the time being, the workaround with this is to perform a system restart to resolve the skipping scrolling tile issue. Kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly observe any improvements.

    All the best,
    Kash

57 Replies

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  • PenD's avatar
    PenD
    Newbie
    3 years ago

    I returned a new Roku Streaming Stick because it kept scrolling.  Got a new one, same problem!  This is all after returning a Roku tv because picture was blurry and had no TV settings available.  The remotes seem to be defective.  Please help. I'm about to return again and find another Streaming device.

    • RokuArvyS's avatar
      RokuArvyS
      Retired Moderator
      3 years ago

      Hi PenD

      Welcome to the Roku Community

      We totally understand how much important is your remote to navigate on your Roku Streaming Stick, let's work on it to fix your concern.

      We need to gather more information about your issue:

      • Are you experiencing an issue after you remove the batteries on the remote and put it back on?
      • Have you tried to set up new batteries on your Roku remote?

      If so, please provide us your device ID or serial number so that we can assist you better.

       

      Warm Regards,

      Arvy

      • DECampbell's avatar
        DECampbell
        Channel Surfer
        2 years ago

        ALL 5 Of MY DEVICES & EVERY APP, ARE EXPERIENCING THE SAME ISSUE, THE ERATIC SCROLLING!!!! IT IS NOT  NOT A DEVICE ISSUE , IT IS A ROKU SERVER OR FIRMWARE ISSUE!!! IT ALL STARTED ABOUT A WEEK AGO...

         

         

  • Perry2's avatar
    Perry2
    Channel Surfer
    3 years ago

    My Roku scrolls constantly it will not stop on anything

  • Perry2's avatar
    Perry2
    Channel Surfer
    3 years ago

    No and it keeps scrolling with batteries out!

  • Perry2's avatar
    Perry2
    Channel Surfer
    3 years ago

    I’m sorry it is a Vizio TV. I have a Roku plugged into my TV, and I use the Roku remote that came with it.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Perry2, 

      Welcome to the Roku Community. 

      We would like to help you find out what's going on with your Roku device. Were you able to restart your Roku device from the Setting menu? If so, go to Settings > System > System restart. If this is impossible to do, we suggest you unplug the device from the power source for 10 - 15 minutes and see if it helps. 

      Let us know how it goes. 


      Regards, 
      Nimfa

      • chuckp235's avatar
        chuckp235
        Newbie
        3 years ago

        This quite clearly is planned obsolescence as BOTH of my Roku remotes began acting this way last night and this morning. Up until then they had BOTH been behaving normally. I've watched all the YouTube videos, I've read ALL the support articles and read ALL of the Roku support threads and TRIED EVERYTHING. So, what will it be? Will you tell me to simply get over it? Or, will you help me resolve this troubling issue effecting BOTH of my Roku remotes on the same day and keep me as your customer? Otherwise, I'll believe in Apple Computer?.......