Forum Discussion

AKirk's avatar
AKirk
Newbie
2 years ago
Solved

My Onn TV won't stay connected to wifi even though I have a excellent internet connection

My Onn TV and my other roku devices won't stay connected to wifi even though it's says I have excellent signal I have to re connect them over and over but each time the small devices just kick me right back off the Onn TV works sometimes but not all the time I don't like paying for internet when I can't even watch my TV half the time I am down to one out of 3 tvs right now because of this please help me fix I have already reset my router and restated the tvs there's got to be another solution please help

 

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi AKirk,

    Thanks for posting, and welcome to the Roku Community.

    We acknowledge your concern and flagging this to us. Is there an ethernet port to your Roku TV, and see if you can connect an ethernet cable to get a network? Also, have you tried the soft restart to your Roku TVs and streaming device by navigating to Settings > System > Power > (skip if no sub-menu) System Restart? Further, have you tried connecting to an alternative network, such as a mobile hotspot, to see if you're able to maintain a connection?

    Let us know.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, hcamaro84

    Greetings, and welcome to the Roku Community.

    We're sorry to hear about the issue you've encountered regarding the loss of connection with your Roku TV, and we'd be more than glad to assist. Kindly follow this other troubleshooting step below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.

    Please let us know how this works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, DensmoreJack 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing the issue you've encountered on your Roku device after the Super Bowl event, and we'd be more than willing to assist. As a start, let's troubleshoot your device to get you back on streaming. Kindly follow these series of steps to resolve the losing of network connection.

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Advanced system settings.
    5. Select Factory reset.
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
    7. Follow the on-screen instructions.

    Using the physical button

    Located on the back or bottom of your TV, the physical Reset button is either tactile or pinhole-designed and requires a straightened paperclip to open. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds.

    Please let us know if the issue is fixed or reply to the thread for further assistance, we will be glad to help you.

    Best wishes,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We're grateful to have you here in the Roku Community, Cbenavidez!

    Our sincerest apologies for any inconvenience this may have caused your streaming. No worries! We'd be more than happy to further assist you in connecting your ONN Roku TV to a network connection. 

    In this case, we suggest performing the following troubleshooting steps below:

    • Reboot your network connection. (Ensure your Wi-Fi connection is stable and performing well. Sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays)
    • Check the signal strength of your Wi-Fi under Settings > Network > Check connection.
    • Connect your ONN Roku TV to an alternative network connection. Perhaps a mobile hotspot would do. 

    Please keep us posted on how it goes and we'll continue assisting you from there. 

    Best regards,
    Carly

68 Replies

Replies have been turned off for this discussion
  • hcamaro84's avatar
    hcamaro84
    Reel Rookie
    2 years ago

    My Onn TV is doing the same thing. Constantly kicks me offline but other TV's and devices are fine. Tried everything listed, still not fixed.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, hcamaro84

      Greetings, and welcome to the Roku Community.

      We're sorry to hear about the issue you've encountered regarding the loss of connection with your Roku TV, and we'd be more than glad to assist. Kindly follow this other troubleshooting step below:

      1. Press Home on your Roku remote.
      2. Scroll and select Settings.
      3. Select Advanced system settings.
      4. Select Network connection reset.
      5. Select Reset connection.

      Please let us know how this works.

      All the best,
      Kash

  • DensmoreJack's avatar
    DensmoreJack
    Reel Rookie
    2 years ago

    Ever since the Super Bowl, my Roku TV will randomly lose internet connection and I have to restart the TV every time to get it to connect. This has been happening more frequently as of late.

    Is anyone else having this issue?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, DensmoreJack 

      Thanks for posting here in the Roku Community.

      We appreciate you for sharing the issue you've encountered on your Roku device after the Super Bowl event, and we'd be more than willing to assist. As a start, let's troubleshoot your device to get you back on streaming. Kindly follow these series of steps to resolve the losing of network connection.

      1. Press the Home button on your Roku remote.
      2. Scroll and select Settings.
      3. Select System.
      4. Select Advanced system settings.
      5. Select Factory reset.
      6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
      7. Follow the on-screen instructions.

      Using the physical button

      Located on the back or bottom of your TV, the physical Reset button is either tactile or pinhole-designed and requires a straightened paperclip to open. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds.

      Please let us know if the issue is fixed or reply to the thread for further assistance, we will be glad to help you.

      Best wishes,
      Kash

  • TM_I's avatar
    TM_I
    Binge Watcher
    2 years ago

    I am having the same issue!  I’m so annoyed, this tv isn’t even 2 years old and already it’s having connectivity issues.  

    I have reset the tv.  I have reset the network settings.  I’ve reset the default settings.  I’ve done a factory reset.  I’ve rebooted my modem and router.  I’ve swapped out my modem and router.  I’ve made sure that everything has been updated.  Nothing works, this isn’t a network issue it’s a device issue.  The TV is defective.  I’ll be looking at my warranty options next.  Paying additional money for a hotspot for one device, when all other devices connect to my high speed Wi-Fi with no issues, isn’t a solution.  It’s a cop out!

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi TM_I,

      Thanks for reaching us here in the Roku Community!

      We regret to hear about this. We'd like to take a deep look into this. Could you share with us the serial number of this Roku TV? This can be located from Settings>>System>>About.

      Please keep us posted!

      Thanks,
      Rey

      • TM_I's avatar
        TM_I
        Binge Watcher
        2 years ago

        I did actually.  I tried several things, but I think the issue for me was not having a strong enough connection.  I do think it's the TV, other tvs and devices don't have the same problem when it comes distance from the router. 

        I switched my ISP, and I bought a wifi extender (WAP).  I haven't had any connectivity issues since. 

  • logurtt's avatar
    logurtt
    Reel Rookie
    2 years ago

    I’ve had this Hisense Model 55R6+ for a while now and it used to work perfectly fine, today is April 23rd 2024 and right now i’m sitting here looking at my tv watching it constantly connect, disconnect, and reconnect and do the same thing over and over again. sometimes, when i even turn the tv on nothing will show up, and it will stay this way for sometimes minutes mins you, just the background of the main menu shows up none of my apps or hdmi inputs. and i’ve checked my wifi too it’s not the problem, not to mention though with the tv literally making itself somehow disconnect and reconnect to the wifi i cannot use airplay or screen mirroring anymore, this problem with the wifi on this tv has practically made it useless and i have had to resort to using a firestick for the time being and i don’t want to do that i’d like my tv that i paid a good amount of money for to work. 

     
     
     
    • countrylizzard's avatar
      countrylizzard
      Streaming Star
      2 years ago

      Mine does the same thing. My old roku tv didnt ever disconnect from wifi but somehow this new tv does. Its odd. Now I get the one in the living room disconnects from the wifi all the time so we're used it. But that tv is from 2020 and isnt hooked to cable its hooked to atena. BUT my new tv in the family room takes forever to recognize its hooked to the xfinity box and sometimes I have to reconnect it to wifi because just like you mentioned the roku tv somehow disconnects from wifi im not sure how. Its weird. I dont think it has anything to do with my wifi through comcast or anything

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, countrylizzard 

        Thanks for posting here in the Roku Community.

        We understand that you're having an issue with the network connection of your Roku TV, and we'd be glad to help you in getting you to connect to your network seamlessly. For this matter, let's perform some troubleshooting steps to resolve the issue. Kindly follow the steps below:

        Network Reset Connection

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select Advanced system settings.
        4. Select Network connection reset.
        5. Select Reset connection.
        6. Re-enter the credentials on your network.

        System Restart.

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select System
        4. Select Power (skip if this sub-menu is not available and proceed to step 5).
        5. Select System Restart.

        Additionally, we recommend restarting your network's modem/router and trying a hotspot to see if you're able to maintain a connection.

        If you have further concerns or inquiries, please let us know. 

        Best wishes,
        Kash

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, logurtt 

      Thanks for reaching out, and welcome to the Roku Community.

      We understand that your Hisense Roku TV is having some connectivity issues, and we're here to help you out. For this matter, let's perform a troubleshooting step to resolve the issue. A system restart is a good option to start with. Kindly follow the steps below:

      1. Press Home on your Roku remote.
      2. Scroll and select Settings.
      3. Select System.
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart.

      This will reboot your Roku TV. Once this is done, you may check how this works. Please let us know how it goes and we'll continue to assist further.

      Best wishes,
      Kash

       
      • logurtt's avatar
        logurtt
        Reel Rookie
        2 years ago

        RokuTakashi , 

        I’ve dealt with this tv having this problem for months, rebooting/restarting it doesn’t work. I’ve done just about anything and everything i could think of and did a lot of research on the issue i’m having. Nothing i’ve tried has helped or anything i’ve been told, i just want my tv to work. 

  • Beck0517's avatar
    Beck0517
    Newbie
    2 years ago

    I also have this issue. My house has stable, high speed internet. The router and modem have been updated within the last 6 months. We have other brands of tvs that work without issue. The Onn TV will crash within minutes of trying to run Spectrum. Other channels, like Max or Paramount, will isually stream ok after several login attempts - where it tells me I've lost internet connectivity. When I back out to check the network, it shows that everything is working and signal strength is excellent. This is very frustrating and most certainly an issue with the TV setup.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Beck0517, TM_I,

      Thanks for posting here in the Roku Community!

      We're sorry to hear about your experience with the network connectivity issue with your Roku TV. We'd be happy to take a closer look to see how we can help get you up and running.

      In this case, we suggest performing the following troubleshooting steps below:

      • Reboot your network connection. Ensure your Wi-Fi connection is stable and performing well. Sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays.
      • Check the signal strength of your Wi-Fi under Settings > Network > Check connection.
      • Restart your Roku device from the Settings menu; please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

      In addition, if you encounter error codes such as Error 003, 004, and 005, please check out this support article on how to fix Roku streaming device update problems. You will know more about these error codes and what you should do to fix the issue.

      Please keep us posted on how it works, and we'll continue to assist you further.

      All the best,
      Chel

      • TM_I's avatar
        TM_I
        Binge Watcher
        2 years ago

        My device is up to date and I didn't get an error message during an update.  So that article didn't help.  Plus I mentioned unplugging my tv and hard wiring it.  This is a problem with he TV.  

    • tsnell91's avatar
      tsnell91
      Newbie
      2 years ago

      Ive had issues with this tv since maybe the second month I got it. Called CS and everything. We did every reboot possible. Ive had this tv almost 2yrs its still disconnecting daily its the tv. 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi tsnell91,

        Greetings from the Roku Community!

        We appreciate you letting us know about your problem with keeping your Roku device connected to the internet. We will work with you to know what went wrong so we can assist you further and fix the issue.

        Have you tried the troubleshooting steps provided above by RokuJechealR? Also, how far is your Roku TV from your network router, and do you have cellular data so we can try connecting your device to your hotspot?

        We are eager to hear from you and investigate this matter further.

        Best regards,
        Eunice

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi AKirk,

    Thanks for posting, and welcome to the Roku Community.

    We acknowledge your concern and flagging this to us. Is there an ethernet port to your Roku TV, and see if you can connect an ethernet cable to get a network? Also, have you tried the soft restart to your Roku TVs and streaming device by navigating to Settings > System > Power > (skip if no sub-menu) System Restart? Further, have you tried connecting to an alternative network, such as a mobile hotspot, to see if you're able to maintain a connection?

    Let us know.

    All the best,
    Kash

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    I can't view the video, but is the MAC address that's displayed under Settings->System->About all zeros by any chance?

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      TM_I,

      Thanks for the update and sorry for the late response!

      I've dropped you a PM regarding this.

      Thanks,
      Rey

      • Diehlx5's avatar
        Diehlx5
        Reel Rookie
        2 years ago

        Same issue here!  Onn. Roku TV is 3 years old.   Keeps dropping wifi connection even though all other devices are fine. Have done all the steps, reset modem, network settings, factory reset,  followed the steps on the remote for hard reset and clear cache, etc. nothing works!  Sometimes TV restarts out of the blue. Sometimes TV works for a few days with no issues, and other times won't stay connected for more than a few minutes. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Normdeb72, Sawyer57,

      Thanks for posting to the Roku Community!

      We apologize for any inconvenience this may have caused. We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

      With more detailed information, we will be able to assist you best.

      All the best,
      Chel

      • Normdeb72's avatar
        Normdeb72
        Channel Surfer
        2 years ago

        Every morning, we have to reconnect to the internet. If the tv is off for a long time during the day it's the same thing. No error message. Just have to go through the steps to reconnect every time. The other tv's are fine. Never a problem.