Forum Discussion

Jorgelgarza's avatar
2 years ago
Solved

My onn roku tv just went black

I already try reseting it and eve un plugged it for a hole day sound works but it just won't show any thing

  • Hi, Jorgelgarza

    Thanks for posting, and welcome to the Roku Community.

    We understand that your Roku TV experienced a black screen issue while the sound is working. We're here to guide you with the option to resolve the issue. For this matter, we recommend reaching out to Onn's support since this issue is highly related to hardware malfunction, specifically with the backlit of the TV. Roku TV manufacturers provide direct support with their TV models, and they'll be able to assist you further.

    You can contact them at Onn Support

    We hope this will be sorted out soon.

    Best wishes,
    Kash

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, Jorgelgarza

    Thanks for posting, and welcome to the Roku Community.

    We understand that your Roku TV experienced a black screen issue while the sound is working. We're here to guide you with the option to resolve the issue. For this matter, we recommend reaching out to Onn's support since this issue is highly related to hardware malfunction, specifically with the backlit of the TV. Roku TV manufacturers provide direct support with their TV models, and they'll be able to assist you further.

    You can contact them at Onn Support

    We hope this will be sorted out soon.

    Best wishes,
    Kash