Forum Discussion

Krisburch's avatar
Krisburch
Newbie
2 years ago
Solved

My new Roku won’t go past the update part

My new Roku keeps making it to the update part to restart then start all over again and won’t go past the update 

TV & Player Setup
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Krisburch,

    Warm greetings from the Roku Community!

    We understand that you are having difficulties in setting up your new Roku device, is that correct? We're sorry for any inconvenience this has caused and we'd love to take a closer look into this issue that you're experiencing with the Roku device.

    Just to verify, what Roku model device are you using? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify) In addition, have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?

    We also recommend taking a look at our helpful FAQ article that walks through the most common troubleshooting steps to assist with Roku devices. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Thanks,
    John

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Krisburch,

    Warm greetings from the Roku Community!

    We understand that you are having difficulties in setting up your new Roku device, is that correct? We're sorry for any inconvenience this has caused and we'd love to take a closer look into this issue that you're experiencing with the Roku device.

    Just to verify, what Roku model device are you using? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify) In addition, have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?

    We also recommend taking a look at our helpful FAQ article that walks through the most common troubleshooting steps to assist with Roku devices. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Thanks,
    John

  • Jen218's avatar
    Jen218
    Reel Rookie
    2 years ago

    My tv is not new but had to restart for some reason mine too is stuck at updates. It will go back to start again. I'm not seeing any answers to your question. I tried resetting and unplugging and rebooting my wifi router. Nothing worked. 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Thanks for the response, Jen218.

      Would you mind specifying what Roku device this is? Are there any error codes during the update? If this is a streaming player, you could try switching from a different HDMI port, changing the HDMI cord, or hooking the device to a different if available, just to see if there will be a difference.

      Please keep us updated so we can continue assisting.

      Regards,
      Janadee

      • Caryrn's avatar
        Caryrn
        Reel Rookie
        5 months ago

        I have a Roku Express brand new and won't go past the update available screen. It's stuck in a continuous loop