Forum Discussion
Same here, my Insignia Roku crashes every time I use HBOmax, often on Netflix and Tubi, and once in a while on Hulu (almost never on Youtube). For most apps, I now have to run them on my laptop and use an HDMI; it's pretty infuriating to have a smart TV that doesn't work as a smart TV.
I bought the Insignia RokuTV because I needed a new kitchen TV and it was on sale for about $80 at Best Buy. After using the various Roku player devices, I would certainly choose now to buy a standard TV and connect a seperate Roku device to it rather than the incorporated RokuTV. That is how the rest of my house has been setup and never a problem with the slow response, intermittent crashes, etc. The insignia RokuTV is fine for how I use it, but would be frustrating if it was my main TV.
My main Mitsubishi DLP TV was smart for its time, came with Vudu only, though. They through in a Blu-Ray player that streamed Neflix, somewhat.
I believe the consensus is that the HBO Max Channel/app is not ideally coded for the Roku as users also experience problems with it across other Roku devices (believe HBO is simply revamping entire app in a future build from what I understand). As for Tubi and Netflix, they should be able to stream properly though.
- bethanncompnott4 years agoNewbie
I run Discovery + primarily the majority of time. It often crashes and lags. Never have used HBO app. Sometimes it crashes multiple times while watching a show or movie, very infuriating.
- RokuKariza-D4 years agoRetired Moderator
Thanks for reaching out here in the Community.
In some cases, removing the affected channel and then reinstalling it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know how it goes!
All the best,
Kariza