My insignia roku tv keeps crashing
It seems to happen more often with HBO max, but in general my roku tv is running very slowly and when I try to watch a streaming service it plays some of the movie or show and then will randomly lag ...
Forum Discussion
Thanks for the post.
Can you please provide us the following information:
-Roku brand and model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to investigate the issue further.
Thanks,
Danny
Roku Tv: 5406x
insignia model: NS-48DR510NA17
serial number: 2N008Y484854
device ID: 78A668484854
software: 10.0.0 build 4209-20
it lags even on the Home Screen, but this has happened with all channels it seems to be worse with HBO Max. The version for HBO max is 50.13 build 3.
May be inherent to the Insignia. Mine can be slow to respond, get sluggish, and will similarly close channels sometimes. (Infrequently, but does occur.) Have found that when exiting channels, best to use Back button when available as opposed to using Home button. I think it is a memory resource issue with these.
When this does occur, I perform a System Restart which seems to help for awhile. Settings..System..Power...System Restart.
Also try doing a manual system update. See if yours is updateable to build 4213.
Settings...System..System Update...Check Now (press OK, this should update OS and any available channels)
Mine does the same thing with many apps. Everything is delayed and will just cut off while streaming. Also Netflix never works correctly and is always loading. I have another smart tv and the roku is separate and never has this issue at all so it isn’t my connection and I’ve checked the updates all the time and it’s always updated to the current. I’d love help in getting this fixed. I’ve considered just getting a separate roku and connecting but not sure it will fix the issue or just getting a new tv but I hate to do that.
Hi Mkfincher
Thank you for the inquiry!
Does the issue only occur on specific or across other channels installed on your Roku device? Have you tried removing the affected channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Keep us posted if you have any further queries that we can assist with.
Warm Regards,
Lianna
