Forum Discussion

Sheaydon's avatar
Sheaydon
Newbie
2 years ago

My brand new Roku stick keeps making my LG tv turn on and off

Same problem here .. I have the Roku power plugged into the stick and the stick in the hdmi  also my lg sound bar will get knocked off bluetooth for 5 minutes and reconnect again. It does this at l...
TV & Player Setup
bbetts00's avatar
bbetts00
Reel Rookie
2 years ago

I have a streaming stick 4K, and just did factory reset.  Same issue, and I’m now very frustrated because I had to reorganize and log back into all my apps.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, bbetts00 

    We're thrilled to have you here in the Roku Community.

    Thanks for sharing this information with us, and we're sorry to hear about the trouble. We also acknowledge your efforts to resolve the issue. Could you please provide us with the following information so we can directly assist you further:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • TV model and brand.
    • When did this issue first start to occur?
    • When was the device first purchased and activated?

    With more details, we can assist moving forward.

    Best wishes,
    Kash