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Anu100's avatar
Anu100
Newbie
3 years ago
Solved

My 4k+ remote will not pair with remote

I bought a Roku 4k streaming stick and it will not pair with the remote. It’s been over a week of trying different troubleshooting from online and NOTHING!  It’s connected to a INSIGNIA TV that’s connected online 

  • The model number is much better than the model name (which gets used over and over on different models), but I'll assume you're speaking of this one.  Are you using the USB cable that came with it?  It won't work without the Wi-Fi receiver in the cable.  Also, unscrupulous people have been know to buy and return a stick after swapping out the cable.

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  • renojim's avatar
    renojim
    Community Streaming Expert

    The model number is much better than the model name (which gets used over and over on different models), but I'll assume you're speaking of this one.  Are you using the USB cable that came with it?  It won't work without the Wi-Fi receiver in the cable.  Also, unscrupulous people have been know to buy and return a stick after swapping out the cable.

    • Anu100's avatar
      Anu100
      Newbie

      My model number is  3821R2

      ive charged the remote, I’ve plugged in and re plugged in the device several times but it doesn’t move forward. Just stops at sync remote.  

      why are these devices not sent already paired?!!! I’m returning the product