Forum Discussion

Denise9's avatar
Denise9
Binge Watcher
2 years ago
Solved

My 32" TV refuses connection to wi-fi even after Factory reset everything

For a week I've had no wi-fi connection. I tried everything and I know what I'm doing. I finally used factory reset on everything. Still no connection. I'm pretty upset. I didn't want to have to do that but was my only choice. It didn't work. What else can I do?  The set recognize all wi-fi codes but will not connect to the modem I have used for nearly two years.  : ( .. is there anyone ? 

  • HellBound's avatar
    HellBound
    2 years ago

    WiFi Tips:

    • WiFi signals fall better than they climb so it is better to have the device(s) providing WiFi as high as you can get like on a second floor or attic.
    • Being too close to the device(s) providing WiFi can put you in a dead spot due to the way the antennas work. It is recommended being at least 10 feet away from the device.
    • 2.4 GHz vs. 5 GHz:
      • 2.4 GHz: Speeds are slower than 5 GHz, but will travel over longer distances and travel trough walls and floors better. 2.4 GHz signals can be negatively affected by Microwaves and older cordless phones.
      • 5 GHz: Speeds are faster than 2.4 GHz, but will only travel over shorter distances. The signal works better "Line of Site" and does not travel trough walls or floors very well.
    • WiFi SSIDs: Both your 2.4 and 5 GHz networks should each have a unique name. Naming them the same will cause connectivity issues. This goes for any WiFi extenders you might have as well.
    • WiFi devices often have bandwidth and connection limits. Too many IoT devices or end-users can congest a WiFi network. You should consider how many things will connect to WiFi and purchase devices that meet your needs.

     

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi Denise9,

    Greetings and welcome to the Roku Community!

    We understand your concern regarding network issues. We would be more than glad to assist, and we'll need more information. What Roku device are you using? Also, have you tried restarting your router to see if the issue persists?

    Your response would be much appreciated.

    All the best,
    Kash

    • Denise9's avatar
      Denise9
      Binge Watcher

      Thank you for your assistance Kash 

      The model ref. #32H4030F3 unfortunately I didn't register my device after buying. (Idk if that's of relevance) also the serial # on back of my device #32G21186VH06060

      Denise9

      • RokuERey's avatar
        RokuERey
        Retired Moderator

        Denise9,

        Thanks for the update!

        We really appreciate the additional details about this. We see that troubleshooting has already been applied to this case.

        Have you tried connecting your device to an alternative network, such as a mobile hotspot, to see if there are any differences?

        If there's no improvement. We suggest reaching out directly to the TV manufacturer's support team and seeing what they can do to help you out with this.

        You can contact them here: Hisense Roku TV Support.

        Keep us posted on what you find out!

        Regards,

        Rey