Forum Discussion
RokuKarla
3 years agoRetired Moderator
Hello jackstraw65
Thanks for reaching out to the Roku community!
Our recommendation is to check for system updates on your Roku device, as updating to the latest operating system may resolve the issue you are experiencing. After updating your device, we suggest checking to see if the original issue still persists. For more in-depth guidance on how to check for system updates, please visit our Support page at Update the software on your streaming devices
We would appreciate an update on your findings.
Regards,
Karla
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