Forum Discussion

Mbrutis's avatar
Mbrutis
Newbie
2 years ago
Solved

Mobile app won't connect unless tv restart or network check.

Still won't connect to the same network as any of our phones without restarting the TV 

mobile app
  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi upnysk,

    Welcome to the Roku Community!

    Thanks for reaching out about the problem with your Roku mobile app, which is unable to connect to the TV unless you restart the television and check the network. I'll be glad to offer you additional support with this particular issue.

    Let's see if this will work for you. Kindly follow the troubleshooting steps below.

    Restart your Roku TV:

    To restart your Roku TV, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network.

    Restart the Roku mobile app:

    • On an Apple device, swipe up or double-click the iOS home button and then swipe the Roku app to close it.
    • On an Android device, press the Recents button and then swipe the Roku app to close it.
    • If restarting the app won't work, try to uninstall the app and install it again.

    If the above troubleshooting steps do not work, try to connect to your Roku TV manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually

    1. Launch the Roku mobile app
    2. Tap Devices
    3. Tap Get help.
    4. Select Connect Manually
    5. Enter the IP address of your Roku device and tap CONNECT

    Please let us know if these troubleshooting steps help you to resolve your issue.

    Regards,
    Riamie

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Mbrutis,

    Greetings from the Roku Community!
    We'd like to take a closer look into this issue that you're having with the Roku mobile app. May we know what troubleshooting steps you have taken so far? When did the issue start?

    With detailed information, we will be able to assist you further.

    Thanks,

    John

    • upnysk's avatar
      upnysk
      Reel Rookie
      9 months ago

      I have the same problem.

      Westinghouse Roku TV

      Everything is updated

      I created a dedicated 5Ghz network for my Roku devices.

      My phone is connected to that wireless network

      I've got to unplug my TV to get it to connect to the app

       

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        9 months ago

        Hi upnysk,

        Welcome to the Roku Community!

        Thanks for reaching out about the problem with your Roku mobile app, which is unable to connect to the TV unless you restart the television and check the network. I'll be glad to offer you additional support with this particular issue.

        Let's see if this will work for you. Kindly follow the troubleshooting steps below.

        Restart your Roku TV:

        To restart your Roku TV, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System restart

        After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network.

        Restart the Roku mobile app:

        • On an Apple device, swipe up or double-click the iOS home button and then swipe the Roku app to close it.
        • On an Android device, press the Recents button and then swipe the Roku app to close it.
        • If restarting the app won't work, try to uninstall the app and install it again.

        If the above troubleshooting steps do not work, try to connect to your Roku TV manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually

        1. Launch the Roku mobile app
        2. Tap Devices
        3. Tap Get help.
        4. Select Connect Manually
        5. Enter the IP address of your Roku device and tap CONNECT

        Please let us know if these troubleshooting steps help you to resolve your issue.

        Regards,
        Riamie