Forum Discussion

Fkrku's avatar
Fkrku
Reel Rookie
4 years ago
Solved

Missing TV antenna icon???????

I've tried to find a solution to this on the forum and by contacting customer service.  I have a second hand Samsung smart roku TV. I did a factory reset and set up an account. I also own a hisense ...
  • Strega's avatar
    Strega
    4 years ago

    I've never heard of a Samsung Roku TV.  Do you have a model number for it?  I'm guessing you really mean a Samsung Smart TV that happens to have a "roku channel" app.  If so, that's really a different thing and expecting specific Roku OS features to appear on it is going to cause confusion.

    As best as I can remember, on my parent's Samsung Smart TV, after you use any streaming stuff, you EXIT from the streaming services menu (which I think they call something like "the hub") which takes you "back" to "normal TV".  It's a different mental model than the streaming-centric model of the ROKU OS.

    If you have a model number, we should be able to find a manual.

    Was it Samsung CS that sent you to the cable company?  I had to call them once for my parents and they were really good.  It was one of the few cases where the CSR didn’t want to end the call until she was sure that everything was fixed to our satisfaction.

Strega's avatar
Strega
Roku Guru
4 years ago

I've never heard of a Samsung Roku TV.  Do you have a model number for it?  I'm guessing you really mean a Samsung Smart TV that happens to have a "roku channel" app.  If so, that's really a different thing and expecting specific Roku OS features to appear on it is going to cause confusion.

As best as I can remember, on my parent's Samsung Smart TV, after you use any streaming stuff, you EXIT from the streaming services menu (which I think they call something like "the hub") which takes you "back" to "normal TV".  It's a different mental model than the streaming-centric model of the ROKU OS.

If you have a model number, we should be able to find a manual.

Was it Samsung CS that sent you to the cable company?  I had to call them once for my parents and they were really good.  It was one of the few cases where the CSR didn’t want to end the call until she was sure that everything was fixed to our satisfaction.

  • Fkrku's avatar
    Fkrku
    Reel Rookie
    4 years ago

    Interesting. So if that's the case I can maybe voice command the roku app to close? Then use a universal remote to control the Samsung?

    • aknight53's avatar
      aknight53
      Newbie
      3 years ago

      I also have a problem as of 2 days ago. My Direct TV is connected to a second TV with coaxial cable. In the past, I was able to view my channels via my Roku TV under Live TV. Now my Live TV has only Roku streaming channels. When I go to settings, live Tv, antenna and search for channels, none can be found. Any ideas?

      • Strega's avatar
        Strega
        Roku Guru
        3 years ago

        OK, I think you are talking about a Satellite Receiver plugged into a Roku TV – right? 

        Are you sure it is connected via a coaxial cable?  That would be an extremely suboptimal way as satellite companies have been broadcasting HD and have had HDMI connectors on their receivers for a very long time now. (Wikipedia says HD since 2003).

        Even if it used to be plugged in via a coax cable, I would suggest adding and HDMI cable instead.

        Once it is connected via HDMI, you just select the appropriate input on the TV.

        I’m not sure about this since you talk about both a “second TV” and a “Roku TV”. Perhaps you were using the DirecTV stream app on your Roku TV???