Forum Discussion

taddydow's avatar
taddydow
Reel Rookie
2 years ago
Solved

Missing Advanced Wireless Receiver

I've recently started receiving an error message about "Missing Advanced Wireless Receiver". I don't know what it is referring to. Everything is and has been plugged in correctly for quite awhile now. It just started popping up with the error periodically, not every time I use the tv. I have the 3810X Streaming Stick +.

TV & Player Setup
  • RokuAustin's avatar
    RokuAustin
    2 years ago
    taddydow wrote:

    I've recently started receiving an error message about "Missing Advanced Wireless Receiver". I don't know what it is referring to. Everything is and has been plugged in correctly for quite awhile now. It just started popping up with the error periodically, not every time I use the tv. I have the 3810X Streaming Stick +.

    If you're using a Streaming Stick+ model 3810, we no longer offer the Advanced Wireless Receiver. We do still offer an Advanced Wireless Receiver for 3820/3821 here.

    We'll send you a PM to get this resolved for you with a new device, check your inbox. 

22 Replies

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    2 years ago
    taddydow wrote:

    I've recently started receiving an error message about "Missing Advanced Wireless Receiver". I don't know what it is referring to. Everything is and has been plugged in correctly for quite awhile now. It just started popping up with the error periodically, not every time I use the tv. I have the 3810X Streaming Stick +.

    If you're using a Streaming Stick+ model 3810, we no longer offer the Advanced Wireless Receiver. We do still offer an Advanced Wireless Receiver for 3820/3821 here.

    We'll send you a PM to get this resolved for you with a new device, check your inbox. 

    • Timderwen's avatar
      Timderwen
      Newbie
      2 years ago

      Hi it seems im in the same situation with a 3810 as a few others. The tv cuts out very regularly sometimes doesn't work at all. Often I get messages saying missing advanced wireless receiver but more often error codes. The router is less than 3 m away and signal is normally excellent when its working.

      Is there any help anyone can offer to solve the problem. System restarts and checking connection are not providing a long term solution. Thanks 

      • cnash's avatar
        cnash
        Reel Rookie
        2 years ago

        This just became a problem for me today as well .  TV cuts out constantly with a message "Missing Advanced Wireless Receiver" .

    • taddydow's avatar
      taddydow
      Reel Rookie
      2 years ago

      I seemed to have gotten lost in the communication... I replied to the DM yesterday. Or could you have someone else send me a message again to get the ball rolling? I didn't know how to use the DM's before. 

      - Thank you

    • djsmonster889's avatar
      djsmonster889
      Newbie
      2 years ago

      Hi I have the same Roku 3810x and I'm also getting same message about missing the advanced wireless receiver.  Can u help?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi taddydow djsmonster889,

        Greetings and thanks for keeping us updated from the Roku Community!

        We would like to gather more information regarding this issue that you had. Kindly check your inbox since we have sent you a private message here.

        We look forward to your responses and gathering your details.

        Regards,
        John

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    On that Streaming Stick model, its Wifi receiver is located in a pod in the middle of its USB power cord.  That's what they call the Advanced Wireless Receiver. 

    https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

    Make sure the USB contacts on your Roku and both ends of your cord are clean (maybe blow them out with compressed air) and that both ends are plugged in securely.

    They have been known to go bad, especially if the physical arrangement of your installation causes the cord to hang from the TV in a sharp bend at the TV end.

    Replacements may be available from Roku in US, not sure about other regions.