Forum Discussion

Reel Rookie

2 years ago

Solved

Menu and apps disappeared

Hi

My apps are no longer appearing and menu has disappeared

I tried unplugging the TV for 1 minute and replug without success

Tried resetting factory default with the reset in the back of the TV without success

Screen still shows nothing.

I did the home x5 and back x5

Here is the issue ID

03-260-183

Model 7209X

Serial number YN00T2422203 (9Y687T422203)

Software 13.0.0 build 24062-38

GC Version 9.2.113

Timestamp 2024-06-29T16:23:21Z

tv & player features

Neutralcloud
2 years ago
Figured it out
Needed to factory reset my TV
On my Sharp TV, had to hold the "reset" button beside the hdmi ports until the screen went blank and then the Sharp logo reappeared (10 seconds)
After factory default, went through the initial settings and it re-downloaded the newest software and all working
I'm suspecting there was something that went wrong with the latest upgrade and caused the no apps screen.

4 Replies

RokuERey
Retired Moderator
2 years ago
Hi Neutralcloud,

Thanks for reaching us here in the Roku Community!

We understand that you're having an issue with your Roku TV and would like to support you.

Could you share with us a photo of the issue? We'd like to take a closer look.

Keep us posted!

Thanks,
Rey
- lindalew52
  Newbie
  2 years ago
  I am having the same issue. Yesterday all of my apps appeared on the home screen and now they are gone.
  - Neutralcloud
    Reel Rookie
    2 years ago
    Figured it out
    Needed to factory reset my TV
    On my Sharp TV, had to hold the "reset" button beside the hdmi ports until the screen went blank and then the Sharp logo reappeared (10 seconds)
    After factory default, went through the initial settings and it re-downloaded the newest software and all working
    I'm suspecting there was something that went wrong with the latest upgrade and caused the no apps screen.