Forum Discussion

WWolfe-01's avatar
WWolfe-01
Channel Surfer
7 months ago

Media Player does not display Cover Art the second time a song is played

When I insert a USB drive with a playlist of songs, the cover art for each song is displayed the first time the song is played.  If the playlist is looping the cover art is not displayed the second and succeeding times the song is played.  Obviously, a SW bug in the media player.

2 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    7 months ago

    Thanks for reporting this here in the Roku Community, WWolfe-01!

    We understand that you're having trouble with the cover art display when streaming through Media Player. We're here to investigate this issue more closely. 

    Please let us know about...

    • When did you first notice this issue?
    • What device is affected by this issue?
    • Did you receive any recent updates? If so, can you please provide the latest software version for your Roku? It can be found in Settings > System > About. 
    • A sample photo of the incident. 

    In the meantime, if you haven't tried any troubleshooting steps, we suggest following the steps below to see if they resolve the issue.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    If the issue persists, please get back to us and let us know more about your device details:

    • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • A short video clip of this issue. 

    We are anticipating your response. 

    All the best,
    Emman

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Hi, WWolfe-01. Thank you for your post.

    We’d like to add a question regarding the media player issue you're experiencing on your Roku device. Aside from the follow-up question that @RokuEmmanuel-D mentioned, we would also like to know what is the error code that appears on your TV screen?

    This information will help us better assist you.

    Thanks,
    Jharra