Forum Discussion

Snowflake1990's avatar
Snowflake1990
Reel Rookie
2 years ago
Solved

Media option missing from Roku app

I used to have an option for media in the Roku app where I could select pictures from my phone and show them on the TV. The media option just disappeared, how do I get it back?

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, Community users!

    We appreciate you for bringing this to our attention. 

    Worry no more, as we will be asking for additional reinforcement from our Engineering team for further review. We will coordinate with them to figure out why the Media option is currently unavailable on some of the smartphones. 

    To users who are experiencing the same concern, kindly provide us with the current software version of your Roku streaming device to which your mobile app is connected. You can find it under Settings > System > About. In addition, provide us with the firmware version or the current build version of the Roku mobile app on both your iPhone and Android phones.

    We'll be looking forward to your responses as we are more than eager to find you the best course of action. Also, to those who have already provided their information, rest assured that we have forwarded these to our Engineering team. 

    Best regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, Ordie82!

    We appreciate your feedback and sincerely regret any inconvenience this may have caused you. 

    Please be aware that you can screen mirror your Android phone on your Roku player by following the instructions provided by our Support article How to screen mirror your Android phone to your Roku streaming device.

    Also, to know more about How to cast apps like YouTube or Netflix from your phone to a TV, you can visit our support article with regards to that.

    Let us know how it goes and we'll continue assisting you from there. Hope this helps!

    Best regards,
    Carly

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Snowflake1990 cglen,

    Greetings from the Roku Community!

    We appreciate the report regarding this, and we'd like to help. Have you tried reinstalling the app along with performing a system restart on your device to see if there are any differences?

    Let us know more about this so that we can further look into it.

    Thanks,

    Rey

    • Snowflake1990's avatar
      Snowflake1990
      Reel Rookie
      2 years ago

      I tried reinstalling the app and restarted the Roku, neither one made a difference. There are other reports of this issue, that the media option in the app just disappears. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for informing us, Snowflake1990.

        May we also know what model your phone is? Are you accessing this on your Android or Apple phone? 

        We'll be looking forward to your response.

        Thanks,
        Carly

    • BretCee's avatar
      BretCee
      Channel Surfer
      2 years ago

      The media casting option has disappeared from both my iPhone and my android apps, it must be something someone knows about?

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome, and thank you for posting here in the Roku Community, BretCee cglen.

        We'd be more than happy to look further into your concern and provide you with an accurate resolution.

        For reference, kindly provide us with the current software version of your Roku streaming device to which your mobile app is connected to. You can find it under Settings > System > About. In addition, provide us with the firmware version or the current build version of the Roku mobile app on both your iPhone and Android phones.

        The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!

        Best regards,
        Carly

    • cglen's avatar
      cglen
      Reel Rookie
      2 years ago

      No change - app does not appear on iPhone (14 pro max running IOS17) or iPad mini (IOS 16 latest version)

  • Pumpwatch1's avatar
    Pumpwatch1
    Channel Surfer
    2 years ago

    Yes its 11/2023  without MEDIA TAB 3 weeks now it just went missing and We all need it back  so just update the software with a fix and bring it back thanks the best part of iPhone sending pictures to a Roku Tv 

    iPhone 11Pro Max   17.1.1 

    ROKU. 

    9.9.0.8757707.44

    TCL MODEL 55s433.  12.5.0 build4176-93

    • BretCee's avatar
      BretCee
      Channel Surfer
      2 years ago

      Hi, my iphone still offers to Airplay to the Roku and that works fine, even tho the Roku App is still missing the Media portion. If you're not familiar, just go into your iPhones photos app, select one, then if you look below for the share icon which is the box with an arrow out, select that and then Airplay from the popup and your Roku may be offered as a cast destination. This is saving my bacon as I wait for a Roku App fix.

      • DT420920's avatar
        DT420920
        Reel Rookie
        2 years ago

        Imo the issue there is the second u switch to an app that's not apple photos the stream stops even if the apps running in the background