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Sdunn530's avatar
Sdunn530
Newbie
2 years ago
Solved

Lost Roku tv remote an won’t connect thru Mobil app

My remote for my Roku is lost an I have two iOS phones that have been paired before but now it won’t connect when I click on devices in the mobil app

remotes
  • Strega2's avatar
    Strega2
    2 years ago

    By any chance, have any settings changed at the router?  Especially, the SSID, passphrase, Wi-Fi bands, and any settings regarding 802.11 modes?  If so, can they be set back as before?  (And also, a real remote is handy for dealing with these situations, so you might want one for the long term.)  By the way, sometimes settings get changed without asking you – especially with ISP-rented routers.  They have a tendency to turn off 2.4GHz or change 802.11 modes without feeling any need to tell customers about it.

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  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    By any chance, have any settings changed at the router?  Especially, the SSID, passphrase, Wi-Fi bands, and any settings regarding 802.11 modes?  If so, can they be set back as before?  (And also, a real remote is handy for dealing with these situations, so you might want one for the long term.)  By the way, sometimes settings get changed without asking you – especially with ISP-rented routers.  They have a tendency to turn off 2.4GHz or change 802.11 modes without feeling any need to tell customers about it.