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pwjohns's avatar
pwjohns
Reel Rookie
6 years ago

Lost remote, purchased new remote but did a factory reset and now cannot activate

We have had a regular Roku player for a few years.  We lost the remote and purchased a new remote, but in the process of trying to get it the new remote to link, I did a factory reset on the back of the Roku and now the remote isn't pairing when I press the button on the back of the remote.  We are stuck at the "Let's get started" screen.  We cannot find the original remote.  We have tried taking the batteries out of the new remote and unplugging the Roku to restart.   Is there any way to get the Roku to play?

remotes

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  • atc98092's avatar
    atc98092
    Community Streaming Expert
    6 years ago
    pwjohns wrote:

    We have had a regular Roku player for a few years.  We lost the remote and purchased a new remote, but in the process of trying to get it the new remote to link, I did a factory reset on the back of the Roku and now the remote isn't pairing when I press the button on the back of the remote.  We are stuck at the "Let's get started" screen.  We cannot find the original remote.  We have tried taking the batteries out of the new remote and unplugging the Roku to restart.   Is there any way to get the Roku to play?

    We need to know what model Roku player you are referring to. Different Roku players have different remotes, and they may not be compatible with the remote you purchased. Since you can't control the Roku, you should be able to find a model number somewhere on the player itself. But fair warning: if your Roku is the model 3100 (Roku 2 XS), it is the only Roku that used Bluetooth as the wireless protocol, and the WiFi direct versions of the remote won't work. However, it would support a standard IR remote. And the IR remotes don't require pairing. 

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        6 years ago

        OK, the 2400 was released in Nov 2011. It's name is the Roku LT, and the highest resolution it supports is 720p. Its remote is IR only, so there's nothing to pair. Unless you bought a remote for a Roku Stick, it should support IR, so make sure there's nothing blocking the view between the Roku and the remote. 

        If you can't get the remote to work, test the remote by looking at the end through a smart phone camera. If you see a blinking light when you press a remote button, it's working fine. If it won't control the Roku, more than likely your Roku has failed in some way. Honestly, it's time to replace that old thing. It can't even run the majority of the latest channels available, such as Disney Plus.