Forum Discussion

AlisonMorg's avatar
AlisonMorg
Reel Rookie
2 years ago

Lost remote in move and can't connect to new wifi

So I moved in April and in that move, my daughter lost her Roku remote. So the Roku is now not set up to our new wifi. I have the Roku app on my phone to control it but without it being set up on the wifi, it's useless to me. I bought an off brand replacement remote in hopes it would work. But no luck. Idk how to set the Roku up to the new wifi without a remote. Any ideas? I am at a loss. I have a Roku Stick Express 4k+ that had a voice remote. 

7 Replies

Replies have been turned off for this discussion
  • Stick and Express are two different models of Roku.  Sticks will only work with Wi-Fi remotes (which the universal remotes are not – they are usually IR-only.)  The Express will work with a universal remote if it has Roku codes.  Do keep in mind however, that Roku codes and Roku TV codes are also different!  So, if your universal remote has both, make sure you have entered the Roku code, not a Roku TV code.

    By the way, another option is to set the SSID and passphrase of the new router to match the old router.  Then your Roku, and everything else that you had at the old location, will just automatically reconnect. This is generally the easiest way to move.

    • AlisonMorg's avatar
      AlisonMorg
      Reel Rookie

      It just says Roku Express 4+ but its like a stick that plugs into the tv so i thought it'd be a stick lol where do i find the roku code? i don't know the old wifi at all. i got a whole new company when i moved. im afraid im SOL. I don't want to buy a whole new roku. 

      • Strega2's avatar
        Strega2
        Roku Guru

        That’s weird – sticks DO plug straight into the TV.  Expresses have an HDMI cable from the Roku to the TV.  Do you have a 4-digit model number?  Does it show the model number in your Roku account?

        When I said code, I was talking about an IR code set that you need to program into a universal remote that tells it what kind of device it is controlling.  These are typically listed in a document that comes with the remote control. (If we are talking about a “Universal” remote that controls many devices.)