Forum Discussion

Fabreal's avatar
Fabreal
Newbie
2 years ago
Solved

Losing Bluetooth headphone audio

I am losing Bluetooth headphone audio every 5–6 minutes. I have to X out the remote function on my phone and start again. Does not seem to be an Internet issue because the TV program does not stop. Happens, no matter what I am watching… YouTube TV… Prime video etc.

mobile app
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Fabreal,

    Welcome and thank you for posting here in the Roku Community!

    We understand that you're having issues with the headphone audio on the Roku mobile app. We're happy to assist.

    We would suggest that you refer to this support article on how to resolve an issue with Headphone Mode. Additionally, kindly give the following a try:

    1. Uninstall and install the Roku mobile app.
    2. Restart your Router and Roku device.

    We hope this helps. Please keep us posted.

    All the best,
    Janadee

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Fabreal,

    Welcome and thank you for posting here in the Roku Community!

    We understand that you're having issues with the headphone audio on the Roku mobile app. We're happy to assist.

    We would suggest that you refer to this support article on how to resolve an issue with Headphone Mode. Additionally, kindly give the following a try:

    1. Uninstall and install the Roku mobile app.
    2. Restart your Router and Roku device.

    We hope this helps. Please keep us posted.

    All the best,
    Janadee