Forum Discussion

Mmeneely's avatar
Mmeneely
Reel Rookie
6 years ago
Solved

Loosing internet connection and everything else in the house works still except the roku

Never fails everyday watching tv on my roku and we lose connection to the internet. My kids are in the other room using the Xbox or on their iPads and they are still connected to the internet, it’s just the roku. Have read thru all the posts and can’t figure out what’s going on. Had Epb come out and bring a new router, it’s nothing wrong with the internet it’s the roku. Please help! It seems to fix itself after a 10 mins or I reset the router. But that’s annoying 

tv & player wifi
  • Schmooey's avatar
    Schmooey
    6 years ago

    Disconnect both HDMI & power cables from your Roku /Roku TV. Turn off your router/modem. Wait about 10 minutes, then turn the router back on, wait 5-10, then reconnect/reinstall the Roku. Once at Home screen, go into settings, network, and do a reset - that will delete your SSID & password, so make certain you know each. Roku will restart, go to settings, network, set up network, select your network from the scan, enter your password, and finally you’ll be connected. Good luck!

  • drdave39's avatar
    drdave39
    5 years ago

    My Spectrum cable modem was the issue! I had all he disconnection issues folks have noted here, and went to Firesticks which did work. However,  service was still slow and unreliable overall. Spectrum came out and checked it and told me my modem was out of date, and installed a new one. Updated to a new router and mesh system for the house at the same time. All my Roku devices work fine now. 

  • DHG3's avatar
    DHG3
    5 years ago

    I had the same problem with 5 Roku devices suddenly not connecting to my network when they had been fine the day before.  Went through all the troubleshooting to no avail.  Went poking around in the router settings and turned off "WiFi Protected Set-up" and everything started working normally.  This setting has the router look for a response (PIN or the press of a button on the device) from the device, which the Roku is not equipped to give. This does seem to be temporally associated with some event, e.g., a firmware update, but on which side?  Roku did not seemed to have done an update around the time it happened to me.  I have noticed in these forums that similar events seem to be clustered around certain days. A lot of people had this problem in early March. For me it started in early April. Perhaps different routers updated at different times. I am using a very recent Linksys.  My personal uninformed conspiracy theory is that there is something in the proprietary WPS code that is supplied to the router mfgrs that is triggering the router to look for a WPS response from the Roku devices.  It could happen.

  • bwcoppola's avatar
    bwcoppola
    Reel Rookie
    6 years ago

    Ditto. I have two TVs, each with a Roku Express. One has stopped connecting to the wireless signal. Multiple attempts at restarting the Roku and the router have failed, as has manually re-entering the router ID and password. No other devices have any trouble connecting anywhere in the house.

    • Schmooey's avatar
      Schmooey
      Channel Surfer
      6 years ago

      After 6 hours of rebooting 2 of my 3 Roku and modem/router, I contacted Roku Support. They had me do all it again, then said contact internet provider. My old 2011 Roku still works fine, and is connected,  along with my iPhone, iPad, smart lights & outlets.  Its NOT my wireless that is the cause! Greatly “DISAPPOINTED” by lack of Roku “Support”. 

    • Minimar2's avatar
      Minimar2
      Newbie
      6 years ago

      I cannot login using the Roku device. I can login on my laptop, and I am positive I am using the correct login on my device - have tried many times. I have verified that I am connected to the internet. I've used the device for a couple of years with no problems, but now all it says is that there is a problem with the username or password.

      • Dleader's avatar
        Dleader
        Reel Rookie
        5 years ago

        Same problem same device, just started about 2 hours ago but was being slow since late last month. Restarted device 2 times, did hard restart on device, restarted wifi, it briefly connected and now won't connect.

    • Schmooey's avatar
      Schmooey
      Channel Surfer
      6 years ago

      It appears that many of our Rokus went out at the same time. I have a Stick+, and a Sharp Roku Tv that unconnected themselves to my wifi, and cannot reconnect. I’ve reset internet connection in Roku, reboited both Roku & modem/router, and entered the Roku Secret Screen and enabled network pings. Still no luck. However, my old 2011 Roku 2 is working fine. 

      • Keith22's avatar
        Keith22
        Channel Surfer
        4 years ago

        Unplug the HDMI and the power cable for at least 10 min then after 10 min then plug it back in and you should be all set. I tried everything unplug, reset, sncy  both at the same time Nothing worked until I unplugged both and waited 10 min. I have had no problem so far. Watching Sunday night football. Don’t be discouraged! Give it a shot and see what happens Good luck!!  

  • Wasteoftime's avatar
    Wasteoftime
    Newbie
    6 years ago

    I have the same issue and think it's quite pathetic that Roku has no live tech support to help you through their sorry product issues... Everything in my house works fine expect my worthless Roku paperweight.  I'm sick and tired of having to reset my Roku, retype all the passwords into the apps, etc.  Please send me a refund because this worthless product is going to my trashcan, where it actually adds value to me and my family.

    • davesmusic2212's avatar
      davesmusic2212
      Binge Watcher
      5 years ago

      My Roku ultra worked great for almost a week then bam.....cutting out and losing connection to WIFI. I did all the usual stuff....rebooting everything like modem,router,Roku, factory reset and I also plugged it directly to my ethernet cable at 230mbps. Still kicks back to the homescreen every minute or two. So I retuned the junk to Staples and got an Apple TV box. PROBLEM SOLVED

    • Ppagentine55's avatar
      Ppagentine55
      Reel Rookie
      5 years ago

      I have a roku tv and the same happens cross me, never will buy a roku tv again, never!!!!

  • Katesue35's avatar
    Katesue35
    Newbie
    6 years ago

    As of yesterday, 2/10/2020, all of our Roku's (we have 4) are not recognizing the internet. The TV is connected to WiFi, but the Roku will not connect.  Strange thing is, we have one TV with a Roku stick and it works just fine.  On the others, when you try and connect, it sees our WiFi, but spins for awhile and then says no connection detected. We have walked through all the step recommended, (reset router, system update, etc) and still nothing.  HELP!!

    • Johnyryall's avatar
      Johnyryall
      Newbie
      6 years ago

      I have three doing this exact same thing. All other non-boku wireless devices working fine but my Roku3, my Premire+ and my brand new streaming stick (bought 2 weeks ago, setup and working then, no IP).

      All on 9.2.0 4804 except streaming stick 9.2.0 4807

      Any ideas?

      • BobS3717's avatar
        BobS3717
        Newbie
        6 years ago

        I have been through pages and pages of this issue in your forum.  Nothing has worked.  Even getting to the secret systems menu didn't work.  Not sure how to IM Danny, as he must have a solution, but will not provide to the forum.

        Danny, please send me the secret answer to solving this problem, or at lease the secret to sending you an IM.

      • donstauffer's avatar
        donstauffer
        Newbie
        5 years ago

        Sometimes when I try to go to a streaming service I get a green screen with snow and some random pixels not green.  I can hear the program sound clearly however, so I must be connected.  Is this what this thread is about?

    • dgrace's avatar
      dgrace
      Roku Guru
      6 years ago

      More than one having the problem, unless an update to them all caused it, is too coincidental. I'd start looking at your router settings. Maybe you have exhausted your pool of dhcp ip addresses and need a refresh on them.

      • devonsvoice's avatar
        devonsvoice
        Binge Watcher
        6 years ago

        Same here. Started last night. Both streaming sticks have been slowing down since last week’s Roku update and now I have to unplug them for awhile before watching TV, every time. 

  • Schmooey's avatar
    Schmooey
    Channel Surfer
    6 years ago

    I have a fix that hopefully works on yours.  After 7 hours, and no help from Roku Support Chat, I completely disconnected the 2 of my 3 Roku that wasn’t connecting, unplugging both the  HDMI and power cables. Then I rebooted my router-modem. I waited about 10 minutes before reinstalling the Roku, then “reset internet connection” in settings, which then automatically reboots. Once it was back on Home screen, went to “set up internet connection”, selected my home network, entered passcode, and it finally connected successfully.  Since this happened to so many of us at the same time, I still believe it was caused by something in the update check. Good luck!

    • Schmooey's avatar
      Schmooey
      Channel Surfer
      6 years ago

      In addition to, or in place of, the fix I posted in February, try changing your WiFi password on your router,  then reboot your router. You will have to change your WiFi password on all of your devices, not just your Roku(s), but many times that corrects connection issues with a variety of devices. If you are unable to change your router’s password, your internet provider can do it remotely. If you are renting a modem-router, they cannot charge you for it when most or all of your devices suddenly cannot connect (hint hint when you call). I still believe its a bug in Roku’s update because this issue occurred at the same time my Roku’s did an update, just like last month. Best of luck my severely frustrated Roku family! 

  • spugmire's avatar
    spugmire
    Newbie
    6 years ago

    I may have a solution. I have 5 Roku devices and today 2 of them lost connection. I tried all the remedies including performing a hard factory reset. Then out of curiosity I swapped out one that could not connect to the wireless router with one that could. To my amazement the one that was working when moved to the location that wasn't connecting also failed to connect while the one that previously couldn't connect worked just fine. So this had to be an issue with my wi-fi. I use 3 wi-fi extenders throughout the house so I simply unplugged the closest one to where I was having the issue for about 5 seconds and EUREKA! Problem Solved!!! If you use wi-fi extenders in your house try unplugging them and the plug right back in.

    • CRE1's avatar
      CRE1
      Newbie
      6 years ago

      Same issue with both Rokus. 
      Solution: the only thing I have found that works is physically pulling the power source from the Roku for 5 seconds than re- plug. Then it Connects 

      rebooting from settings menu did not work for me 

  • nconachen's avatar
    nconachen
    Newbie
    6 years ago

    What a hunk a junk this stick is. Please stop asking us to do basic troubleshoot steps, and focus on getting a resolution. Your product clearly has an issue, and you are running out of excuses for us to do. Thanks

    • Dov's avatar
      Dov
      Reel Rookie
      6 years ago

      I'm having same issue in both Rokus I have installed in 2 different devices. Is not the internet connection, it is Roku. I just took them off and connect FireTv and it's working perfect.

      ROKU FIX THE ISSUE 

      • 1024cbg's avatar
        1024cbg
        Channel Surfer
        6 years ago

        This issue is a ROKU COMPANY problem that needs to be fixed by them. The standard unplug, reboot, enter password etc is not a fix. If it works it is a band aid to a long term problem which  will continue to fester. A permanent fix/repair is required for all ROKU devices. Someone with contacts inside the company needs to get that message across.

  • Airpirate's avatar
    Airpirate
    Reel Rookie
    6 years ago

    Along with many others, my two Roku Ultra units lose the wifi connection every day. One thing I havent seen mentioned here, is that every time I go to Settings/Network/Check Connection, the units lose wifi immediately. Often, after this, it is very difficult to get the connection back. I am using only 2.4 GHz. My signal strength at the Roku is showing -27 dBm, which is good. Has anyone on this forum had a successful outcome for this widespread problem?

  • jg1's avatar
    jg1
    Channel Surfer
    6 years ago

    I have same problem go to setting under network click on internet. Then check connect it will give you better connect . You might have to do this 2 or 3 time to get stronger connection.

  • Tess840's avatar
    Tess840
    Reel Rookie
    5 years ago

    THIS IS SOOOOO FRUSTRATING!!!!

    I feel your pain.

    Same thing happened to me. Every day, multiple times per day, the roku would just disconnect from internet and have no connection. I would restart my roku multiple times per day and it would loose connection multiple times per day. Even though wifi signal strength was good.

    My only solution was to reset network connection.

    Go to settings and find advanced settings and then go to reset network connection. 

    Make sure you have your wifi password handy because once you reset network connection, the roku will restart and once it's back on you will have to set up wireless network all over again like you did when you first set up roku.

    So you will need to enter your WiFi password. 

    This helped me. It's been 2 days now and so far so good. No issues. No having to restart roku or having to try and reconnect to network.

    Hope this helps!!!!!!!

    #roku #rokuconnection #connection 

    • ElieT's avatar
      ElieT
      Newbie
      5 years ago

      I have two roku ultras - both Wired on fios. The one in a bedroom is unstable and while watching I keep seeing that circle where the show freezes ... while the downstairs connected to the router has never had a problem ... the connection upstairs when I plug the wire in my computer works well...(with speed up to 950mbps) 

      running out of options... help.