Forum Discussion

JoanneWill's avatar
JoanneWill
Reel Rookie
2 months ago
Solved

Live TV Pause Bug on Roku Select Series TV

I’ve just done a complete factory reset and that (hopefully) seems to have solved the issue. Fingers crossed it stays that way! 
TV & Player Setup
  • RokuTakashi's avatar
    RokuTakashi
    3 months ago

    Hi, annakarenina kwwells51 

    Thanks for keeping us posted.

    Let's try some troubleshooting steps with this issue.

    Some television systems may have a screensaver feature that can affect Live TV Pause.

    1. Change power on settings: Go to Settings > System > Power and make sure Power on is not set to Live TV or Last used TV input
    2. Disable screensaver settings: Go to Settings > Theme > Screensaver wait time and select Disable screensaver

    For information, you can refer to this support article How to fix Live TV Pause issues on a Roku streaming device

    Give this a try and keep us posted on what you find out.

    Thanks,
    Roku Community Team.

annakarenina's avatar
annakarenina
Binge Watcher
2 months ago

Surprise, surprise! Of course it didn't! Well if that update software remotely then surely they can fix the Live Pause issue, just shows where their priorities lie!

kwwells51's avatar
kwwells51
Binge Watcher
28 days ago

Well guys, guess what?  My live pause and rewind live TV are working again for 4 whole days.  I did not after all take my TV back because I decided it was cheaper to keep it as a dumb tv with a Humax box than try and buy another tv for the same money.  So I have been Humaxing for the last few weeks but still able to watch live tv via that.  And out of curiosity, on Monday, I pressed the pause button waited, pressed play and it worked perfectly. I have also just rewound 'Pointless' by 10 minutes and rewatched and fastforwarded to current time.  I shall keep the Humax box in the loop so I can actually record programmes too and fast forward through the adverts.

So good luck to you all.  I will be back if it all goes pear-shaped again - if the new improved Community will let me in.

BFN

  • StreamerP's avatar
    StreamerP
    Streaming Star
    25 days ago

    kwwells51 (Sharp TV) and JoanneWill (TCL TV) seem to have things corrected with their Pause issues. I just checked, and my Roku Select Series TV still has its problem. Here is the latest response from Roku Support.

    ********************************** 

    Roku Customer Support reference #: 11736878
    André, May 13, 2025, 18:52 PDT:
    We thank you for your response and are extremely sorry for the delay.
    Today's update in regard to the issue you reported is that the engineering team is still working on the issue, running several tests to ensure that this issue is getting resolved for good.
    We request you to bear with us while the back end team comes up with a permanent fix.
    We'll keep you notified via this e-mail thread at the earliest possible.
    Thanks,
    ROKU Customer Support
    **********************************

  • StreamerP's avatar
    StreamerP
    Streaming Star
    9 days ago

    It's been over a month, and the "backend team" still has not contacted me about any progress on the Live TV Pause Bug. At this point, it seems that they are giving me the same treatment as the other customers that reported this issue with their Roku Select Series and Roku Plus Series TVs over the past year.