Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
2 years ago
Solved

Live TV Guide Shows the Time When Last On, Not the Current Time

Every time I turn on my Roku TV (TCL 55"), the program guide shows whatever time it was when I last turned it off! The Home Screen shows the correct time, but once on the TV Guide page, it shows the ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi StevenCee,

    Thanks for posting.

    This problem has been resolved by most Community users that had the same problem by doing a system restart. To do this, go to Settings > System > System Restart. Also, a power cycle is a good option to troubleshoot this. Just unplug and plug your Roku streaming device from the power source for 30 seconds.

    Please let us know how this works.

    Al the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Beejer,

    Thanks for keeping us posted!

    The "System Restart" on Settings reboots your Roku streaming device to clear the cache and doesn't reset any settings that are set. We recommend performing this to see and notice any changes after your Roku streaming device reboots.

    Once performed, kindly check to see if you notice any difference. Please keep us updated.

    All the best,
    Kash

RokuAnjelie's avatar
RokuAnjelie
Community Moderator
2 years ago

Hi BMW102974, StevenCee,

Thank you for posting here in the Roku Community!

Would you mind giving us more details about the issue to assist you regarding your concern further? We'd love to take a look.

Can you please take a picture/video showing your issue so we understand your problem better.

Your response is much appreciated!

Thanks,

Anjelie

StevenCee's avatar
StevenCee
Roku Guru
2 years ago

Not sure why you need a picture. We turn on the TV, it's 8pm, but on the channel guide, and even the time in the top right hand corner, all show whatever the time was when I last turned off the TV. So while it's 8pm, the guide will show everything as if it's 2pm!!

Sometimes clicking on a channel, or two, will jolt it forward to the right time, after maybe a minute, but other times, it stays stuck in the old time, making it impossible to see what's on now! There's nothing in my settings causing this, as it eventually readjust to the correct current time. I keep hoping a minor update could fix this, but as the person above noted, he's spoken with support, and the best they could tell him was to turn off the TV for 20-30 minutes!!

That's pretty absurd, and an incredible inconvenience. For if it's late at night, and you want to watch a movie or show, before going to sleep, you're supposed to turn it off for half an hour??? Plus, that apparently doesn't fix the issue, and I'm not sure why anyone would think it would. I've done rebooting, made sure the time zone is correct, and zipcode, etc. but it sure seems like it's a system &/or software issue, since the brands of TVs this is happening on, are different, so it's unlikely it's the TV.  It's Roku's software, and why it can't see to just show the current time, I sure don't know.