Forum Discussion

MotorcycleCindy's avatar
MotorcycleCindy
Binge Watcher
2 months ago
Solved

Live TV Favorite channel list

I have read in other discussions people complaining about when you are watching live TV and you search for a channel under your favorites. Once you click on your favorites and view a channel, if you want to return back to find another channel in your favorites.. you must go through too many steps. It defaults back under the lineup of the crazy Banners at the top. Then you must sort through ALL CHANNELS, RECOMMEND,  ADD ONS, RECENTS to get back to FAVORITES.  Then you must start all over again to search for the channels you want to find. When you have selected a channel to look at under your favorites.. and then you want to return back and find another favorite channel.. it should return back to your favorites. Not default to all that other stuff. Too many steps. It used to be simple now it takes forever. Please address the problem it's so frustrating.

tv & player features
  • RokuRiamie-D's avatar
    RokuRiamie-D
    27 days ago

    Hello there, MotorcycleCindy​

    We are sorry for the late response, and Thanks for posting!

    We appreciate your feedback about the difficulty of accessing the Live channel in the favorite category through the Roku Live TV. Our team will be aware of your input.

    To avoid going back directly from the Roku Live TV tile, we recommend pressing the left arrow button on the directional pad instead of the back arrow button. This way, you'll only navigate back from the Live TV channel options; it may not be on the favorites list, but it will be less complicated.

    Thank you for your understanding.

    Roku Community Team

2 Replies

  • StevenCee's avatar
    StevenCee
    Roku Guru
    21 days ago

    RokuRiamie-D​  Why is this marked as a "Solution" when it's not one at all!
    Are you missing the point completely, as this in no way remedies the cumbersome navigation when searching through one's favorites!  Soon as we look at one channel, it then defaults right back to All Channels, even though Favorites was what had been selected! This is hardly a complicated fix, and that it's not been addressed for so long, only adds to the ridiculous action of calling this issue Solved!  We're not dummies here, we know this is not a fix.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    27 days ago

    Hello there, MotorcycleCindy​

    We are sorry for the late response, and Thanks for posting!

    We appreciate your feedback about the difficulty of accessing the Live channel in the favorite category through the Roku Live TV. Our team will be aware of your input.

    To avoid going back directly from the Roku Live TV tile, we recommend pressing the left arrow button on the directional pad instead of the back arrow button. This way, you'll only navigate back from the Live TV channel options; it may not be on the favorites list, but it will be less complicated.

    Thank you for your understanding.

    Roku Community Team