Forum Discussion

Maxstein's avatar
Maxstein
Newbie
2 years ago

Live TV channels not working on my Roku devices in Canada

I have Roku tv, Roku playbar and Roku 4k express. For a couple wells now on ALL devices. Live TV is completely dead. Tried everything to no avail. YouTube and Netflix are working fine. So is Prime and Pluto... In the past I had some channels no working, but now none work. Whats the problem?

10 Replies

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Maxstein,

    A warm welcome here at the Roku Community!

    We understand that you are facing an issue with the live TV. We apologize for the inconvenience this caused. We would like to know what went wrong to assist you further and fix the issue.

    We recommend starting here to troubleshoot channel issues: Follow these steps in order:

    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose Remove channel.
    2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
    3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

    If the steps provided still aren't helping, please reply and we will be able to assist you further.

    All the best,
    Janadee

      • RokuAnjelie's avatar
        RokuAnjelie
        Community Moderator
        2 years ago

        Hi MommaWells,

        Thank you for posting here on the Roku Community.

        We apologize for the inconvenience caused by the Live TV channels not working on your Roku device. In order for us to assist you further, could you please provide the information requested above by RokuJanadeeK? 

        With more detailed information, we can assist you further.

        Thanks,

        Anjelie

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi rod9,

        Welcome to the Roku Community!

        We appreciate you for letting us know about your inquiry. We would be more than glad to assist, and we'll need more details. Could you please provide more information regarding the issue you're experiencing? Is this issue only happening with the Live TV channels? In addition, what troubleshooting steps have you taken to resolve the issue?

        With more detailed information, we'll be able to assist further.

        All the best,
        Kash

    • Zonexero's avatar
      Zonexero
      Roku Guru
      2 years ago

      The problem is in multiple threads here on Roku forum, apparently they are aware of the issue.  The temporary hack is to disconnect from the internet, they should re-appear after that, however if you do re-connect to the internet, they will disappear again.   In my case the local OTA channels re-appeared, however many of them are still missing as of Friday afternoon.   I don't understand why they just don't rollback the bad update that caused all these issues.

      • Zonexero's avatar
        Zonexero
        Roku Guru
        2 years ago

        Whatever they did in the last few minutes resolved the issue on one of my TVs, I have not checked the rest yet, all the missing channels appearing again.