Forum Discussion

livingretro79's avatar
livingretro79
Newbie
4 months ago

live tv channels 18.3 and 18.4 missing from 79763

local channels 18.3 (comet) and 18.4 (charge) in 79763 area code have been missing for close to a year. i am able to pick these up on a separate tuner with no issues in my area. 

 

Roku Device Model: C801X - Roku TV

Serial Number: X00000TRSLSG

Device ID: S06RC07RSLSG

Software Version: 14.1.4 - build 7709-CM

Tracker ID: SG-057-087

 

channels appear when disconnected from the internet but disappear on reconnection. i have tried resetting, unplugging, etc.

Antenna tuner
Roku TV Support

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Hi livingretro79,

    Welcome to the Roku Community!

    Thanks for letting us know about this issue. We appreciate the troubleshooting steps you have taken so far. We want to gather more details regarding this concern.

    Can you please provide the following information below?

    • Do you have an external device currently plugged in at the back of your Television?
    • When did you first notice the problem?

    We look forward to hearing from soo and gathering your details.

    Thanks,
    The Roku Community Team