Forum Discussion

jte777's avatar
jte777
Newbie
3 years ago

live Pluto show streaming, after about 30 minutes stops and reverts to the Roku home page.

When watching live Pluto show streaming, after about 30 minutes it stops and reverts to the Roku home page. I have to reclick on Pluto and in 30 minutes it quits again. I have tried numerous resets and adjustments.

2 Replies

  • RokuAnjelie's avatar
    RokuAnjelie
    Community Moderator
    3 years ago

    Hi jte777,

    Thank you for posting here in the Roku Community!

    We see that you're having trouble accessing the Pluto app. However, have you tried to remove the app? performing a system reboot, and then adding it again? If not, we'd be more than happy to assist you with this.  Just follow the steps provided below:

    • Remove the Pluto app: press Home > move to the right and highlight the Pluto app > press Star* > select Remove channel.
    • Reboot your device's system: press Home > Settings > System > System Restart.
    • Add the channel again: press Home > select Store > select Channels and look for the Pluto app > select Add channel.

    If the issue is still persistent, let us know and we're here to further assist you with this. 

    Thanks,

    Anjelie

    • IceMom's avatar
      IceMom
      Binge Watcher
      2 years ago

      Mine does this too. I have to reset everything at least once a week. TCL Roku is just a **bleep** TV. Your solutions are not solutions. You sell junk! I'm looking for a good used smart TV and getting rid of anything Roku. It's all junk.