I have already been through that with your CS. First, I was told there would be a software update to correct it. If there was an update it didn't correct it. The next conversation I had with CS telling them the software update did nothing I was told there was nothing that could be done about it. This issue is on all 3 of my ROKU TV's
TLC Model 65451 Hardware ID G138X, Software version 12.5.0 build 4176-CG
TLC Model 435431 Hardware ID C133X, Software version 12.5.0 build 4176-93
RCA Model RTRU5527-B-US, Hardware ID 7815X, Software version 12.5.0 build 4176-AM
Thanks for posting here in the Roku Community!
We appreciate you providing your suggestion, and we value your feedback. We always aim to provide our customers with the best streaming experience and convenience when using our services. Thank you so much for your feedback, and we value your input.
This has been noted, and if you need anything else, please let us know.
All the best,
Eunice
RokuEuniceL You appreciate their suggestion & feedback? How about getting the developers to FIX THIS??? If your goal is to make our experience the best & most convenient, and you are hearing, not just from those two, but lots of others, that the latest updates have done the very opposite, why isn't this something immediately addressed? Roku has made our experience MUCH WORSE, and FAR LESS CONVENIENT!! So if your comments are to ever be seen as at all credible, this is something requiring fixing, and ASAP... or else, what's the point, really?
The channel guide changes are terrible. Roku won't change it though because their customer service is non existent and they simply don't care about the user.
Thanks for sharing your input. We sincerely regret any inconvenience this may have caused you.
Please be aware that all of the inputs that have been shared on this thread have already been acknowledged by the team. It is indeed our goal to aim for your satisfaction and convenience, which is why we highly value your feedback.
In the meantime, your patience and understanding are highly appreciated as we discuss and work further regarding this matter.
Aside from this, feel free to let us know if there's anything else you'd want us to address to make your streaming experience better, and we'd be more than willing to listen and take appropriate action if needed.
Best regards,
Carly
carly be serious - Roku representatives keep replying with the same canned response. I would have more respect if we're roku would simply ignore the com-laints because at least then we would know Roku doesn't care instead of the games you people are playing.
i've been using Roku since the first player came out and I just ordered my first replacement. I have six Roku's, two of them TVs. As they age out they're being replaced with something else because I've had it with the idiocy and changes that make it more difficult for users but obviously provide Roku with another income stream. At least if I move to a Walmart Onn (google)I know I'm the product they're selling and can get 4K for $19 or if I moved to Apple I know I am not the product they're selling and I'm going to pay $149 for a superior experience.
