Forum Discussion

thunderJ's avatar
thunderJ
Binge Watcher
2 years ago

Live channel guide has been made worse, harder to use and navigate.

You now have to delete every single channel you don't want to see appear in whatever they have done to screw up the channel guide.  It no longer defaults to "Favorites," no longer changes channels in...
thunderJ's avatar
thunderJ
Binge Watcher
2 years ago

I have already been through that with your CS. First, I was told there would be a software update to correct it.  If there was an update it didn't correct it.  The next conversation I had with CS telling them the software update did nothing I was told there was nothing that could be done about it. This issue is on all 3 of my ROKU TV's

TLC Model 65451 Hardware ID G138X, Software version 12.5.0 build 4176-CG

TLC Model 435431 Hardware ID C133X, Software version 12.5.0 build 4176-93

RCA Model RTRU5527-B-US, Hardware ID 7815X, Software version 12.5.0 build 4176-AM

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi Moat thunderJ,

Thanks for posting here in the Roku Community!
We appreciate you providing your suggestion, and we value your feedback. We always aim to provide our customers with the best streaming experience and convenience when using our services. Thank you so much for your feedback, and we value your input.
This has been noted, and if you need anything else, please let us know.
All the best,
Eunice