Hi thunderJ,
Thank you for posting here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're experiencing. Could you send us a photo or video of your running problem? May we know what the software version of your Roku device or TV is by going to settings, system, and about?
We look forward to hearing from you soon.
Best regards,
John
I have already been through that with your CS. First, I was told there would be a software update to correct it. If there was an update it didn't correct it. The next conversation I had with CS telling them the software update did nothing I was told there was nothing that could be done about it. This issue is on all 3 of my ROKU TV's
TLC Model 65451 Hardware ID G138X, Software version 12.5.0 build 4176-CG
TLC Model 435431 Hardware ID C133X, Software version 12.5.0 build 4176-93
RCA Model RTRU5527-B-US, Hardware ID 7815X, Software version 12.5.0 build 4176-AM
Thanks for posting here in the Roku Community!
We appreciate you providing your suggestion, and we value your feedback. We always aim to provide our customers with the best streaming experience and convenience when using our services. Thank you so much for your feedback, and we value your input.
This has been noted, and if you need anything else, please let us know.
All the best,
Eunice
RokuEuniceL You appreciate their suggestion & feedback? How about getting the developers to FIX THIS??? If your goal is to make our experience the best & most convenient, and you are hearing, not just from those two, but lots of others, that the latest updates have done the very opposite, why isn't this something immediately addressed? Roku has made our experience MUCH WORSE, and FAR LESS CONVENIENT!! So if your comments are to ever be seen as at all credible, this is something requiring fixing, and ASAP... or else, what's the point, really?
The channel guide changes are terrible. Roku won't change it though because their customer service is non existent and they simply don't care about the user.
