Forum Discussion

thunderJ's avatar
thunderJ
Binge Watcher
2 years ago

Live channel guide has been made worse, harder to use and navigate.

You now have to delete every single channel you don't want to see appear in whatever they have done to screw up the channel guide.  It no longer defaults to "Favorites," no longer changes channels in...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi thunderJ,

Thank you for posting here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're experiencing. Could you send us a photo or video of your running problem? May we know what the software version of your Roku device or TV is by going to settings, system, and about?

We look forward to hearing from you soon.

Best regards,

John

  • Moat's avatar
    Moat
    Streaming Star
    2 years ago

    I completely agree with the original poster. The channel guide used to remember our last-used category - it no longer does. If we last used "Favorites", it would always open on the program we were watching, in "Favorites". If it was "Recents", it would open in "Recents", etc.

    Instead, it now always opens in "All channels" - regardless of the category we had previously selected.

    TCL 43S431

    Hardware ID; C133X Serial number; X00000AWK2AX

    Software version; 12.5.0 • build 4176-93

    Device ID; S02RT16WK2AX

    GC version; 10.2.518

    Tracker ID; AX-446794

    The most perplexingly inane thing about this unwelcome change is that, logically, it completely invalidates the very purpose of having "Favorites" in the first place (favorites being a very welcome, useful, almost necessary feature).

    Please, Roku - think about that;

    As it now stands, it takes a minimum of 6 clicks to select a program from "Favorites", where it used to take only one or two.

    Six clicks!  🤨  (Seven, if you want any program info to show)

    So "Favorites" is now a completely useless, invalid category, as the entire reason behind it is to have quick and easy access to our favorite programs - which is sooo obviously no longer the case. Umm... duh? 🙄

    For Pete's sake - please fix it. 

    ...

  • thunderJ's avatar
    thunderJ
    Binge Watcher
    2 years ago

    I have already been through that with your CS. First, I was told there would be a software update to correct it.  If there was an update it didn't correct it.  The next conversation I had with CS telling them the software update did nothing I was told there was nothing that could be done about it. This issue is on all 3 of my ROKU TV's

    TLC Model 65451 Hardware ID G138X, Software version 12.5.0 build 4176-CG

    TLC Model 435431 Hardware ID C133X, Software version 12.5.0 build 4176-93

    RCA Model RTRU5527-B-US, Hardware ID 7815X, Software version 12.5.0 build 4176-AM

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi Moat thunderJ,

      Thanks for posting here in the Roku Community!
      We appreciate you providing your suggestion, and we value your feedback. We always aim to provide our customers with the best streaming experience and convenience when using our services. Thank you so much for your feedback, and we value your input.
      This has been noted, and if you need anything else, please let us know.
      All the best,
      Eunice

      • StevenCee's avatar
        StevenCee
        Roku Guru
        2 years ago

        RokuEuniceL  You appreciate their suggestion & feedback? How about getting the developers to FIX THIS???  If your goal is to make our experience the best & most convenient, and you are hearing, not just from those two, but lots of others, that the latest updates have done the very opposite, why isn't this something immediately addressed? Roku has made our experience MUCH WORSE, and FAR LESS CONVENIENT!! So if your comments are to ever be seen as at all credible, this is something requiring fixing, and ASAP... or else, what's the point, really?