Forum Discussion

Sherlj's avatar
Sherlj
Reel Rookie
9 months ago
Solved

Line down middle of 65 in

White line down the middle of my screen with a green dot at the end of it. I’ve tried unplugging, turning off, resetting, changing color. Nothing helped. It’s only a year old. What could of happened? This very sad with it being quit new. Is there something else we can try or is this tv just done? 

  • RokuJechealR's avatar
    RokuJechealR
    8 months ago

    Thanks for keeping us in the loop, Sherlj.

    Based on the photo you sent, it looks like a hardware issue. We would recommend reaching out to the TV manufacturer to report the problem and get help.

    Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

    For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV.

    We appreciate your understanding.

    All the best,
    Chel

5 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    9 months ago

    Hi Sherlj,

    Welcome to the Roku Community!

    Thanks for letting us know about the trouble you've experienced with your Roku TV and the steps you took to resolve it.

    We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

    • When did you notice the issue start?
    • What is your device's OS version?
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • Does the issue only occur on a specific channel while streaming or throughout the Roku platform?

    For troubleshooting purposes, we recommend restarting your Roku device from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

    • Sherlj's avatar
      Sherlj
      Reel Rookie
      8 months ago

      Good evening . It just started Wednesday. It occurrence is on everything. I haven’t chanced any of the set ups prior. I have already troubleshooted. I have the most recent update version as well. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        8 months ago

        Thanks for the response, Sherlj.

        To confirm, did you try the troubleshooting steps I provided above? In addition, could you please send us a photo of the issue you see on your screen?

        Please keep us posted with the details.

        All the best,
        Chel