Forum Discussion

DrWatson2019's avatar
DrWatson2019
Reel Rookie
2 years ago

LG tv update defaults to LG splash screen with their apps before I can use Roku remote

My LG TV just recently updated and I'm having the same problem using two (2) remotes to get the Roku device to work.  Your answers sound great but I can't locate the 'General' setting on my LG TV.  S...
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RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi DrWatson2019,

Thanks for your first post in the Roku Community!

We would recommend contacting your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

If you have any other questions or concerns, please let us know.

All the best,

Chel

  • DrWatson2019's avatar
    DrWatson2019
    Reel Rookie
    2 years ago

    Thanks!  Tried contacting LG Support and solution did not work.  Appreciate the advice.  My Samsung works well with Roku.  It appears LG just made it a little messy.