Forum Discussion

PacsAdminKP's avatar
PacsAdminKP
Reel Rookie
5 months ago
Solved

LG Smart TV remote not working within Roku

Hi All,

Just bought a LG 4K smart TV from Costco and noticed that the LG remote doesn’t work within the ROKU app. I’ve tried switching HDMI ports and different Roku sticks but can only navigate within Roku app with Roku remote. I’ve gone thru the LG Universal Control Settings configuration and the secondary configuration of the connected HDMI device (the one with the remote tests) and still can’t use LG remote within Roku app  I might return LG TV if I can’t figure this out bc I’d rather not use two remotes. 

remotes
  • renojim's avatar
    renojim
    5 months ago

    Change Network access under Settings->System->Advanced system settings->Control by mobile apps to Enabled or Permissive.

6 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    5 months ago

    Change Network access under Settings->System->Advanced system settings->Control by mobile apps to Enabled or Permissive.

    • PacsAdminKP's avatar
      PacsAdminKP
      Reel Rookie
      4 months ago

      Hi renojim - Tried this and it worked for about a month. Then this morning, it reverted back to the LG remote control not working within the Roku app again. Any other suggestions?

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 months ago

        PacsAdminKP, have you made sure that the setting wasn't changed again?  Sometimes Roku updates change settings.  Beyond that, all I could say to try is to unplug the power from everything briefly and see if it works once everything powers back up.