Forum Discussion

Rmb23's avatar
Rmb23
Reel Rookie
3 years ago
Solved

Less than 2yo 70” Onn Roku TV stopped working

Hi. My tv started acting up a couple of months where it will go black while watching on Prime, but sound is still going. Now it wont show anything on screen at all! I did the reset steps and used a f...
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi, Guntryboi.

    Thank you for posting here at the Roku Community!

    We recognize that you are having troubles with accessing channels on your Roku TV and we're here to help you find the best resolution.

    Located on the back or bottom of your Roku TV, the physical Reset button is either tactile or a pinhole design that requires a straightened paperclip. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds. When factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

    Refer to this link for further details: How to system restart or factory reset your Roku streaming device

    If the issue still persists, feel free to message us back.

    All the best,

    Carly

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Rmb23 

Thanks for following up. 

To clarify, have you tried to unplug the TV  from the power source and rest it for 10 - 15 minutes? Have there been any recent changes made to your Roku TV setup or setting?

Keep us posted. 


Regards, 
Nimfa

Rmb23's avatar
Rmb23
Reel Rookie
3 years ago

I did unplug-plug waited 10mins multiple times. I didnt change the tv set up but we did plug a new retro game console. 

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Rmb23 

    Thanks for following up. 

    For troubleshooting purposes, could you try to unplug the game console from your Roku TV and see if there's any difference? This way we can isolate the cause of the issue. 

    Keep us posted on what you find out. 


    Regards, 
    Nimfa