Forum Discussion

Rmb23's avatar
Rmb23
Reel Rookie
3 years ago
Solved

Less than 2yo 70” Onn Roku TV stopped working

Hi. My tv started acting up a couple of months where it will go black while watching on Prime, but sound is still going. Now it wont show anything on screen at all! I did the reset steps and used a f...
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi, Guntryboi.

    Thank you for posting here at the Roku Community!

    We recognize that you are having troubles with accessing channels on your Roku TV and we're here to help you find the best resolution.

    Located on the back or bottom of your Roku TV, the physical Reset button is either tactile or a pinhole design that requires a straightened paperclip. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds. When factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

    Refer to this link for further details: How to system restart or factory reset your Roku streaming device

    If the issue still persists, feel free to message us back.

    All the best,

    Carly

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Rmb23,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku TV and we appreciate the troubleshooting steps you've done so far. We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details.

  • Does the issue only occur on Amazon Prime Video or all channels on your Roku device? If the issue happens on one channel, have you tried removing any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.
  • Have you tried to restart your Roku TV by going to Settings > System > and unplugging your TV for 10-15 minutes then plugging it back in?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Rmb23's avatar
Rmb23
Reel Rookie
3 years ago

Too late for that it would turn on but screen is all black. Tried unplugging, resetting multiple times