Forum Discussion

Moat's avatar
Moat
Streaming Star
2 years ago

Latest channel guide "update" = VERY user UNfriendly... 🧐

There has been a change in the Roku channel guide "pushed through" in the past few days that is very much so - and quite obviously - a significant, obnoxious backward step in usability;

When watching "Live TV", each and every time the channel guide is opened (left < click), the guide opens to the far left "categories" column.

This is a change from the previous and correct action of the guide always opening (i.e.; the white cursor highlight being) on the channel currently being watched, and is now entirely frustrating and counterintuitive in comparison.

If a person opens the channel guide, the vast majority of the time the obvious intention is to scroll up & down through the guide's channels and program descriptions - the primary purpose of the guide in the first place. But with this most recent change, every time the guide is opened, two additional "clicks" - in the opposite > direction, no less - must be accomplished in order to even access that primary function. Not good! 🀨

The simple and obvious fix is a return to the previous default behavior of always opening (white highlight) on the channel currently being viewed. That simple.

do see that at least our last category selection is being honored apon opening the guide, finally (after, what - two years of user complaints?), but the implementation is simply waay all wrong.

That, and some other bugs re; the menu highlight jumping around haphazardly while scrolling thru future programs appears to have been at least partially (??) addressed. But, still - one step forward, two steps back. Again. And again. And...

We owners of these Roku products are not beta testers, nor should we be considered so. Where in the h3ll's the development QA/QC in regard to these changes??

TCL 43S431 - C133X

Software v12.0.0 β€’ build 4182-93

 

43 Replies

  • I agree with you. I am annoyed by this change that should have been an option and not forced on me.

    • elayne1126's avatar
      elayne1126
      Binge Watcher

      I hate roku now. Everything is so messed up. Nothing is organized like it was. Roku sucks now

      • StevenCee's avatar
        StevenCee
        Roku Guru

        It sure is... suddenly all the channel numbers have vanished! So how we are supposed to know where the **bleep** we are, when scrolling, even just through our "favorites"? It's crazy, and I hope it's only a temporary glitch, cause this makes it infuriatingly frustrating, & impossible to expediently channel surf...

  • Thank you for posting this.

    I thought that I had somehow changed it to always showing recents. I just wasted 30 minutes trying to search/figure out how to change it back!

    Why have a channel guide if it doesn’t show all the channels!

    Terrible update Roku!

    • rreed's avatar
      rreed
      Reel Rookie

      I suggest everyone flood the customer service number and chat options with complaints.  I don't think a soul with any authority reads these posts.

       

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator

        Hi community users,

        Thank you for keeping us posted about this issue!

        Our constant goal is to give our customers the smoothest possible streaming experience and ease of use. We will forward this to the relevant Roku team for their review. We appreciate your feedback and want to thank you again for it.

        If you need anything else, please let us know.

        Kind regards,

        John

  • Recent channels no longer even SHOWS my recent channel watched. Hmmmmm....  and YES having to go to all channels ..... then scroll to the channel I'm ACTUALLY watching to see the guide is a joke.  I assume this is just a mistake.  No body would just intentionally throw away customers... Would they??

  • My first post here due to this HORRIBLE programming design with this update

    Between not being able to direct input a channel, have to buy a pro remote to use voice commands. Now this ass backwards menu update I am no longer going to purchase any ROKU products.  You ROKU engineers I just dont get what your doing.


    Seriously really seriously WTF is wrong with you folks? 

     

    I will be making a video to better explain myself and show other to stay away from ROKU TV

    My TV went from not too happy with it to bring it out back and shoot it

     

    SERIOUSLY????  Please fix it

  • fs54's avatar
    fs54
    Reel Rookie

    I'm hoping it's either a mistake or temporary as well. I've never been so frustrated navigating any channel guide. I was relieved to see I'm not alone on this in the very short time the guide format has changed!

    Maybe an option for the "classic version" could be offered. I think they would be very surprised at the results.

    • Moat's avatar
      Moat
      Streaming Star

      Yes, I wholeheartedly agree (and hope!) with everyone here that the issue must be due to an error of some sort, as I cannot fathom that this ridiculously bad UI change was somehow intentional. Let's hope for the best - that it's identified and fixed ASAP.

      Really, really frustrating and disappointing that a company the size of Roku - with such considerable re$ource$ of money and personnel - continues to push out these obviously, fundamentally flawed UI changes, and there's not a dang thing we customers can really do but come here and complain (at times, seemingly to a wall).

      πŸ˜•

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator

        Hi Community users,
        Thanks for keeping us posted in the Roku Community!

        We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • Steps to reproduce the issue you are seeing

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        Thanks,

        John

  • I'm tired of this **bleep** too.  The UI was simple before this update. Leave Categories, recent channels, favorites at top of screen - still accessible if desired but not shoved down my throat like the assinine banners.

    I definitely intend to be replacing my Roku TV because of this sort of nonsense.

    May still us a USB/HDMI externally but even that is not likely because of changes implemented recently such as this and in Advanced Settings.

    I don't think Samsung has these user tracking tricks gimmicks. But I'll find out. If anyone else has recommendations I'd certainly like to know.