Forum Discussion

RJA3's avatar
RJA3
Newbie
2 years ago
Solved

Keyboard automatically opening on Roku app

When I switch TV in mobile app on one of my TV’s the “keyboard “ automatically opens. There is a green dot at all times next to the keyboard in the app. 

mobile app
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, RJA3

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for reaching out for support, and we understand the issue you've encountered with the Roku mobile app. Kindly be assured that we're happy to help. For this instance, we recommend performing the steps below to resolve the issue at hand:

    1. Uninstall the Roku mobile app.
    2. Re-install the Roku mobile app.
    3. Re-set up the connection of your Roku device and Roku mobile app. 

    Additionally, you may configure the settings on your mobile device's keyboard since it can help its function with the keyboard pop-up on the Roku mobile device.

    We hope this works, and if there's anything we can do to assist, please let us know.

    Best wishes,
    Kash

8 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, RJA3

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for reaching out for support, and we understand the issue you've encountered with the Roku mobile app. Kindly be assured that we're happy to help. For this instance, we recommend performing the steps below to resolve the issue at hand:

    1. Uninstall the Roku mobile app.
    2. Re-install the Roku mobile app.
    3. Re-set up the connection of your Roku device and Roku mobile app. 

    Additionally, you may configure the settings on your mobile device's keyboard since it can help its function with the keyboard pop-up on the Roku mobile device.

    We hope this works, and if there's anything we can do to assist, please let us know.

    Best wishes,
    Kash

    • Mexigreek's avatar
      Mexigreek
      Newbie
      2 years ago

      Still happens after uninstall and reinstall on Android.

      • Enzideout's avatar
        Enzideout
        Newbie
        2 years ago

        I even tried clearing the data and cache before uninstalling the app and the keyboard pops up with something I searched like 6 months ago.

    • RocuisaDumbtch's avatar
      RocuisaDumbtch
      Newbie
      10 months ago

      That didnt fix a god **bleep** thing is roku that **bleep**ing garbage they cant even fix a simple minor bug on their app??? Jfc companies just hire retarded ass niggas nowadays i swear bro

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        10 months ago

        Hi RocuisaDumbtch,

        Welcome to the Roku Community!

        Thanks for bringing to our attention that you are having trouble with your Roku Mobile app keyboard that automatically pops up on your phone screen. We are glad to assist you with this concern.

        If RokuTakashi troubleshooting steps above did not work to fix the issue, kindly provide us with the following details, and we will share this concern with our appropriate team for review.

        • Brand of your phone and the OS/iOS version.
        • Roku device/TV model on where your Roku mobile app is connected, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        We look forward to your response.

        Regards,
        Riamie

  • Inzane's avatar
    Inzane
    Newbie
    8 months ago

    If anyone comes across this post trying to figure this out I will put what worked for me and hopefully it works for you.

    Step 1: Go to roku settings -> system -> software update.

    Step 2: If there is an update it will restart, if you are up to date, then choose system restart in this same menu and manually restart the roku.

    Step 3: clear cache and clear data for the roku app in your phone settings. If you don't know how to do this just Google "how to clear app cache data on *your phone model*"

    Step 4: uninstall and reinstall the roku app on your phone.

    Step 5: reconnect your phone to your roku and see if your problem is solved.

    This process worked for me, hopefully it works for you and you can now use the roku app without the stupid keyboard popping up every time.

  • poneal01's avatar
    poneal01
    Newbie
    5 months ago

    The actual fix is to power cycle the TV. The cache to clear is on the TV not the app!!!!!!