Forum Discussion
3 Replies
- OgpuddingNewbie
I’m experiencing the same thing. It installs the updates, everything seems to install correctly, but the update doesn’t take. Still shows the old software and then repeats itself
- RokuJohnBCommunity Moderator
Thanks for keeping us posted, Ogpudding!
We want to look into your issue more closely. Can you please provide the following information?
- Are you getting any error messages or codes?
- Roku device info (Settings> System> About)
- Tracker ID and GC ID (Press Home 5x, Back 5x, then share the ID with us.)
Can't wait to hear back from you soon!
Thanks,
Roku Community Team