keeps freezing or disconnecting from internet
I see several questions concerning this topic going back several years but no real response!
Why does this happen? Very frequently looses the connection with the internet or freezes. Extremely annoying.
Usually happens when we are watching the regular channels. Does not happen as frequently when watching Netflix. Our other devices don't loose connection with the internet. Therefore, it is not the internet,
Solution? Constant problem? Glitch? What is it?
Thanks for posting, and welcome to the Roku Community.
We appreciate you for bringing this to our attention, and we're here to assist in addressing the issue you have encountered. For this matter, let's perform some troubleshooting steps to resolve it. Kindly follow the instructions below:
Restart your streaming device. Use the following steps to restart your streaming device from the Settings menu.
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart.
Restart your modem and router. Use the following steps to restart your modem and router.
- Unplug both your modem and router from power
- Wait 10 seconds and then plug them back in
- Wait for your modem and router to fully restart
- Use a phone, tablet, or computer to confirm the internet connection is working
- Test the connection on your Roku device
Once this has been performed, kindly check the status of your Roku TV or Roku device if it maintains a connection. Keep us updated on what you find out.
For more information, you can visit this support article on How to fix internet errors and issues on your Roku streaming device
Best wishes,
Kash