Keeps disconnecting from wifi
My new Roku tv keeps disconnecting from wifi but when it's connected it says signal and connection is excellent why I have new fiber optic cable service why does this keep happening I'm about to ret...
Forum Discussion
Horrendous these last couple of weeks; this week will be the final straw
There appears to have been an update with Roku; can be the only explanation for the spotty connection.
All worked fine, smooth and now it lasts for less than 3 minutes at a time. Every moderator is placing the blame on the router, connection, etc. But I have excellent signal, same speed as when I installed Roku last year, nothing changed on my end. I am tired of the reset, unplug, reset, unplug ... not worth playing, there are other choices
Obviously, ROKU does not have a solution for what is happening.
Hi mendes23,
Welcome to the Roku Community!
We're happy to assist you with your problems with Roku. Please provide us with more specific information about the issue you are experiencing.
- What Roku device are you using right now? (e.g., Roku Express, Roku Stream Bar, Roku TV; specify TV)
- How are you powering your Roku device?
- Is the issue happening on all content or channels, or is it isolated to one content or channel? (Specify)
With more detailed information, we will be able to assist you further.
Best regards,
Eunice
I have 2 4K sticks, and both do the same thing. It isn’t my internet connection, because I set my 4K to stream a show, and set my iPad to stream the same show. The ROKU lost the network, but my iPad didn’t have any problem.
this happens with all apps on my 4K stick. This started a couple of weeks ago. I expect that they rolled out a new version of software. Current version is 12.0.0 build 4184-CU streaming stick 4K 3820RW.
it is getting to be very annoying.
