Forum Discussion

BmoreBecca's avatar
BmoreBecca
Reel Rookie
9 months ago
Solved

Keep Getting purple screen error 020 about HDMI not being HCDP compatible

I just started getting this error code and purple screen after using my Roku Express Box for over a year. I have an ONN smart TV. Never had this problem before now. I purchased a new Roku Express Box and also replaced the HDMI Cord. I'm still getting the same code. Please help????

TV & Player Setup
  • RokuArjiemar's avatar
    RokuArjiemar
    9 months ago

    Hello! BmoreBecca,

    Thank you for posting in the Roku Community!

    We appreciate you reaching out to us about the HDCP error. We're pleased to assist.

    In addition to renojim post, when devices for watching movies and TV shows are connected using HDMI cables, each device must support the copy and content protection known as HDCP. If your Roku streaming player detects that the HDMI link with your TV, audio/video receiver (AVR), or soundbar does not support HDCP, an "HDCP Error Detected" message or purple screen like those seen below may be displayed. 

    For additional troubleshooting steps, please check What to do if you see an "HDCP Error Detected" message or a purple screen.

    Thanks,
    Arjiemar

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi diane1215,

    Thanks for your first post in the Roku Community!

    We noticed in your post that you are getting an error code 020 HDCP Error Detected on your Roku device. No worries, we are here to help.

    We encourage you to follow the troubleshooting steps provided above by RokuArjiemar and our community expert, renojim. These steps are designed to help diagnose and resolve the issue. Furthermore, if you have access to a different television, we recommend that you connect the device to that TV as well. This can help determine whether the problem lies with your original television or the device itself.

    Please let us know if the issue persists, we would be more than willing to assist.

    Regards,
    Riamie

8 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    Sometimes it's the TV that has to be reset.  Try unplugging the TV's power for a minute or so.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    9 months ago

    Hello! BmoreBecca,

    Thank you for posting in the Roku Community!

    We appreciate you reaching out to us about the HDCP error. We're pleased to assist.

    In addition to renojim post, when devices for watching movies and TV shows are connected using HDMI cables, each device must support the copy and content protection known as HDCP. If your Roku streaming player detects that the HDMI link with your TV, audio/video receiver (AVR), or soundbar does not support HDCP, an "HDCP Error Detected" message or purple screen like those seen below may be displayed. 

    For additional troubleshooting steps, please check What to do if you see an "HDCP Error Detected" message or a purple screen.

    Thanks,
    Arjiemar

    • BmoreBecca's avatar
      BmoreBecca
      Reel Rookie
      9 months ago

      Thank you   RokuArjiemar & renojim for your responses & very helpful information regarding my HDMI issues.

      I have unplugged the power cords & the HDMI cords on both ends from everything including, the ONN TV, the Roku Express Box & the Polk DSB1 Sound Bar. The issue still remained.

      I purchased a new Roku Express Box which included new HDMI cords, power cords & remote, the problem still remained. The only other thing I can think is, it's either, the Polk Sound Bar or the HDMI ports on the TV.

      I'm gonna try to unhook the Polk Sound Bar completely to see if that changes anything but it doesn't connect into the Roku Box or HDMI ports on the TV to see if that makes a difference. Its a completely different connector. My last guess is that the HDMI ports on my TV have quit working & I'll need to purchase a new TV. If y'all have any other advice for me to try other than what you've given me already & I've done, please advise.

      I appreciate all the help & time y'all have taken to help me with me this situation.  I appreciate it very much.

      Thank You Bunches,

      Rebecca 

      • BmoreBecca's avatar
        BmoreBecca
        Reel Rookie
        9 months ago

        RokuArjiemar & renojim  also both of the Roku Express Boxes that I have purchased, both seem to get pretty warm, not hot but definitely warmer than I would expect them to get. Just wanted to hear your thoughts on that as well. 

        Thanks Again, 

        Rebecca 

    • Vsamaniego's avatar
      Vsamaniego
      Newbie
      9 months ago

      I’m getting the same message, very annoying. Need help with fixing. I’ve tried all the troubleshooting steps. Even bought a new hdmi high speed cable. I’m still getting the message. Need help. Please help. Thanks 

      • diane1215's avatar
        diane1215
        Newbie
        8 months ago

        I am getting this message too. Lots of times. I have had this configuration for years. Is it trying to tell me a need a new roku?

  • KBROWN2's avatar
    KBROWN2
    Newbie
    7 months ago

    I keep getting this error, and have been for months. I restart my Roku streambar and it fixes the issue 100% of the time. The only problem is that I have to do this each time I turn on my TV/Roku. I've bought a new HDMI cable and it didn't change.