Forum Discussion

Jlubana's avatar
Jlubana
Channel Surfer
5 months ago

JVC Roku Tv airplay working but not when i turn my phone straight only when i use landscape

Hi i just recently bought the tv everything works even airplay only for like yt or when i use a app which i can rotate as landscape if i keep my phone straight the tv screen freezes but i still can hear audio whenever i got for example on instagram tik tok etc. but I don’t see any video on the tv i have been looking to fix for the past couple  of hours did all the things reset to factory wifi updates followed the instructions on the roku forums everything but i still have this problem it work if i turn my phone in landescape but not if i keep it straight

12 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hi, Jlubana.

    Welcome to the Roku Community, glad to have you here!

    Thanks for informing us about the issue you're experiencing with your JVC Roku TV's airplay feature. We understand how inconvenient this is and we are more than willing to help you sort things out. 

    To help us look into this closely, could you provide the following information below?

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • iPhone Model and iOS version

    Let’s keep the conversation going. Please get back to us!

    Best,
    Emman

      • Jlubana's avatar
        Jlubana
        Channel Surfer
        5 months ago

        I am using an Iphone 16 Pro max all up to date 18.3 version i have indeed used another iphone for example 11 pro max and 13 still the same issue but when i airplay with a cable from hdmi to type c for iphone 16 pro max it works absolutely fine