Forum Discussion

Annamelise's avatar
Annamelise
Newbie
3 years ago

Just upgraded OS to 12.0.0 - build 4182-A9: Audio Presets Not Available Since

  • I have not had any issues with changing TV sound settings until now. On all channels, I run into the same issue; I press the “  *  “ button on the remote to bring up the TV settings, scroll to Sound mode which is defaulted to “Speech”. Above the title are the words: “Only default preset available”.
  • It does seem that this has happened to others during the OS 11.0 upgrade (last year). Not certain what the repair was.
  • I own a Westinghouse model: 

    WR58UX4019

7 Replies

  • RokuArvyS's avatar
    RokuArvyS
    Retired Moderator
    3 years ago

    Hi Annamelise
    Welcome to the Roku Community! We're sorry to hear about the experience. This is not what we aim for.
    We'd like to know how we can help you. Can you send us a screenshot of the issue you're having so that we can investigate further and give you a solution regarding your issue?
    We're looking forward to hearing back from you so we can give further assistance.

    All the best,
    Arvy

    • lynchwt's avatar
      lynchwt
      Reel Rookie
      10 months ago

      Are any questions ever answered here? I have the same problem. Normal as only choice with a locked icon with message "Only default preset available." Sound also is erratic and often cuts out.

      • lynchwt's avatar
        lynchwt
        Reel Rookie
        10 months ago

        I have a Hisense Roku Tv with attached Roku soundbar and speakers. The audio options have disappeared. If I press * and go to Sound Settings, the Sound Mode is locked as Normal with "Only default preset available." The system is up to date and resetting the audio options does nothing. For high quality streaming content, the audio is erratic and freezes up while the video continues. It makes it unusable, except with headphones.