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ravan56's avatar
ravan56
Reel Rookie
2 years ago

Issues since last software update? helppp

I have noticed that since the last round of firmware / software updates, my Roku devices (ultra and sticks) now go to black screens when I exit an app and I have to hit "home" repeatedly to get back to (any) screen. They also seem sluggish to respond to remote inputs now too. My Roku TV's are not doing this. Anyone else seeing that?

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi ravan56,

    Welcome to the Roku Community!

    We understand that you're having a problem with your channels. No worries! Help is here. Is the issue happening on all contents or channels, or is it isolated to one content or channel only? How far is your Roku device from your network router? Please try these steps and see if they work:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    If the problem still persists, please try to restart your modem and router on your wireless network.

    Please keep us posted on what you find out.

    All the best,

    John