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- RokuKariza-DRetired Moderator
Hi katiep93
Thanks for reaching out!
Could you tell us more about your concern? What's the model number of your Roku devices? This can be found in Settings > System > About. Please let us know as well who your internet service provider is. We'll be able to further assist you from there.
We look forward to your response.
All the best,
Kariza