Forum Discussion

SMonty's avatar
SMonty
Binge Watcher
3 years ago
Solved

IR Stops working Intermittently.

I have three of the Ultra streaming devices. This is my newest one (11/11/2022). Intermittently, but with increasing frequency, the IR transmitter (for TV on/off and volume) will stop working.  The R...
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for your patience while we investigated the issue you are experiencing.

    We believe this has now been resolved. Please keep us posted if you are still experiencing the issue that was originally reported in this thread.


    Thanks,
    Danny

Pete12341's avatar
Pete12341
Reel Rookie
3 years ago

Same problem very frustrating:

4802rw 

x01000856g52

11.5.0 build 4312-c2

id 52-049-765

 

i have and lg tv Um730

  • Pete12341's avatar
    Pete12341
    Reel Rookie
    3 years ago

    Not sure if this fixed the issue but I am not having a problem since I went into the secret menu and updated the software which appears to have re-installed the OS.   To get to the Secret menu:  press home five times then press fast forward 3 times then press rewind twice.  I selected update software and it rebooted.  Problem solved…

    • BGKYMH's avatar
      BGKYMH
      Channel Surfer
      3 years ago

      Pete12341, Thanks for posting this information. I did a Google search and found what you posted and also some other secret codes.

      • BGKYMH's avatar
        BGKYMH
        Channel Surfer
        3 years ago

        Follow up to my last post. If you venture into the secret menus, be careful. I got into a menu that would display a new code for every button I pushed. None of the buttons on the remote did any of the functions they are supposed to. I couldn't exit the program no matter what I tried. I unplugged the power cord for one minute. The Roku restarted just as a normal restart (bouncing Roku ball) and everything was fine.

        As for the intermittent IR problem, I have now gone for another two weeks or so without any problems. If the problem occurs again, I think I'm going to try a "hard reset" which will leave the Roku as it comes new but should keep the latest software updates. I will just need to enter all my info again.

        A little back ground on me, I have four Roku Ultra's including a "model 2022" that is my main one. I've been using Roku's for a least 8 years. The intermittent IR problem is by far the worst experience I have ever had with Roku. Hopefully they will get it figured out soon. When Roku's are working properly, I much prefer them over other streaming devices, including my Apple TV 4K. Yes I am a heavy user. 😎

  • arsagano's avatar
    arsagano
    Channel Surfer
    3 years ago

    I have returned with upsetting news.  The problem has returned.  It was fine for like three weeks.  However, I had to recharge the remote, now the problem is back today.  I can't say for sure if it is related, but it feels awfully coincidental.  I think, more than anything, Roku's response (or lack thereof) has convinced me that I am no longer interested in purchasing their products.  I wonder if they'll give me a refund or screw me over that way too.

    • Salt's avatar
      Salt
      Reel Rookie
      3 years ago

      My remote is still having this issue. Roku support doesn't even respond to my emails anymore. At least I only wasted money on one. No more Rokus for me!