Forum Discussion

SMonty's avatar
SMonty
Binge Watcher
3 years ago
Solved

IR Stops working Intermittently.

I have three of the Ultra streaming devices. This is my newest one (11/11/2022). Intermittently, but with increasing frequency, the IR transmitter (for TV on/off and volume) will stop working.  The R...
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  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for your patience while we investigated the issue you are experiencing.

    We believe this has now been resolved. Please keep us posted if you are still experiencing the issue that was originally reported in this thread.


    Thanks,
    Danny

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello Lazyspacetruck,

We would be more than happy to look into this issue for you but will need more detailed information. Can you please provide us with the following information:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-TV brand and model
-When did you start seeing this issue occur
-Were you previously able to control your TV volume and power
-What troubleshooting steps have you already taken to try to resolve the issue
Once we have this information, we will be able to investigate further.


Regards,
Karla

Lazyspacetruck's avatar
Lazyspacetruck
Reel Rookie
3 years ago

I'm not doing any work for you. I've seen you or your colleagues post the exact same questions to other members with no follow up after they have provided the information you have requested. There is a function which allows the Roku to tell the remote to stop blasting infrared. It has nothing to do with what kind of television I have. It more than likely has something to do with power saving related programing. Or possibly programing related to screen saver........stuff like that. There are actually 2 issues I see:

Both issues seem to occur after long periods of pause or inactivity. Or after screen saver.

First issue is: IR stops blasting signal totally. Likely related to the above.

Second issue: IR blast works and controls the volume levels but no sound is heard. The HDMI interface not delivering audio from Roku ultra.