IR Stops working Intermittently.

Model: 4802X Software version: 11.5 build 4312-C2

I started having the same remote control IR issues as others have reported. I believe it started with the last software update. Hopefully Roku is working on a new update that will correct this problem. I encourage everyone experiencing this issue to post a report. 

SMonty-

Yes, the symptoms as you've described them, do sound like a faulty intermittent connection in the IR circuitry.

Where are you located?  Rokus in the US have a one year warranty - not sure about other regions.  Hopefully Roku will be able to just send you a remote replacement without you having to return the Ultra.

Warranty claim instructions: https://support.roku.com/article/208757058

Meanwhile, as long as your Ultra is located in a visible location where an infrared signal can reach it, you can probably find an inexpensive universal IR remote locally that can control both Roku and TV.  Just be sure the remote can control Roku DEVICES (Roku TVs use a different IR code set).

I have 2 streaming sticks that both have the voice command feature and both started having this issue just this past week. Sometimes if I turn the mike on and off it works for a minute or so, then the volume/mute buttons seem to go to sleep. Also if I use the TV remote then switch to the ROKU remote it works briefly and then goes to sleep again.

ROKU software support, are you paying attention?  THIS NEEDS TO BE CORRECTED ASAP!!!! 

I recently replaced my remote with a rechargeable Roku Remote purchased on Amazon. For some reason the volume control and mute control have stopped working. They do work some times but only for a few seconds before stopping. I have paired the remote to the Samsung TV a couple of times but this does not help. I can use the voice commend to change the volume but that is not convenient for changes of any degree. I have even go so far as to add an HDMI extender cable to put the Roku device toward the front of the TV where it is not obstructed. I am considering purchasing a new Roku device to see if that helps. My current device is a couple of years old. I suppose as a last resort I could go back to my old battery operated remote, but that got to be rather expensive. Any help appreciated.

Same here my Voice Remote Pro – Rechargeable Remote is working randomly. It also started with update11.50 build 4312.

I am also, recently having the same issue with the Voice Remote Pro. I have an LG OLED A1 TV. The remote will intermittently stop the IR functionality. I've noticed, that if I select Power or volume and then wait a minute, the functionality returns. This is an annoying bug. I do think its software and not hardware.

My battery is at 67% and has reverted back to normal operation. I'll let you know, if the issue comes back.

Cut Cable and purchased 4 new Roku Ultras.   Works great except remote does not stay connected with any of the four Samsung TVs I have.  3 are IR and 1 is CEC and all have the same problem.   Pairs and starts to work and then can literally stop working while turning up the volume or works to turn on the TV but not to turn it off.   I have re-paired them all multiple times, but no fix so far.   I am about to throw the remotes away - any recommendations other that the same recommendation to blame everything other than the remote itself.

This started happening on all 3 of our ultra Roku remotes a few weeks ago.  The sound buttons, on/off button, mute button, anything that controls the TV will intermittently work and stop working.  I used a phone camera to view that the IR light functions or stops functioning.  It cannot be that all three remotes would suddenly started having the same exact hardware issue at the same time and with many other users reporting the same issue unless it is a firmware problem.

I have a Roku Voice Remote Pro. I successfully paired it to my LG OLED C2 TV and it worked perfectly for several months.  Now, every few minutes, the remote volume and power functions stop working.  Then a few minutes later, they start working again.  Then a few minutes later they stop working. This has been going on for a few weeks.  I have tried re-pairing the remote with no effect. I have tried charging the remote with no effect. 

Please help.

Thank you. Coach Jeff