Forum Discussion

hoostt's avatar
hoostt
Channel Surfer
5 years ago
Solved

IR Remote - automatically goes to Sling and stays stuck on that screen

This morning, I turned on the TV using Roku Express, used the Roku remote and the screen automatically goes to Sling app and stays stuck there. I reset the Roku, took batteries out, tried it again an...
remotes
Sling TV
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    hoostt 

    Thanks for the information.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
5 years ago

Bad remote, you can get a cheap universal to replace it at target, walmart or the dollar store. Roku sells the simple roku remote for $14.99, but a universal remote would control the tv as well.

You can try strumming the remote keys from left to right, and then from right to left to release the key if its stuck. 

hoostt's avatar
hoostt
Channel Surfer
5 years ago

Thanks, but Roku should send me a replacement. If I don't hear from Roku directly I'm done with them forever.  DIY community help is fine, but you can't compete on defective produces and no support. 

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    5 years ago

    You sure expect alot for your $30. Roku isn't Tivo or Directv where pay boatload of money upfront and pay monthly for service for the rest of the devices life. You paid roku $30 for the roku and its remote, roku gets nothing else at of you for the rest of the roku device life. Get a grip, replace the **bleep** remote yourself!!

    • hoostt's avatar
      hoostt
      Channel Surfer
      5 years ago

      You nailed it!  That's my point - they compete on price, if the remote's not gonna work, i'll just use Chromecast or Firestick.  Why keep buying remotes? 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        hoostt 

        Thanks for the information.

        Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

         

        Thanks,
        Danny