Forum Discussion

MurrayReads's avatar
MurrayReads
Reel Rookie
2 years ago

IQIYI cannot uninstall app

I cannot remove this app on my Roku TV. I have been having load issues  would like to uninstall. I select the Asterisk on the remote no option to REMOVE. All other apps have the option to remove except IQIYI

6 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert

    If you are subscribed to something through Roku, the "Remove channel" option is replaced with "Manage subscription".  The only way to remove the channel is to cancel the subscription first.  You will still have access to the subscription until the end of its current term.

    • Ernie1's avatar
      Ernie1
      Reel Rookie

      So how do I follow the trouble shooting steps that always suggest uninstalling and reinstalling an app if the remove option is unavailable?

       

      • renojim's avatar
        renojim
        Community Streaming Expert

        Ernie1, you can't remove a channel/app if you currently have a subscription through Roku.  You have to cancel the subscription first.  Once you cancel it at https://my.roku.com or using the "Manage subscription" option the "Remove channel" option should appear.  When you remove it, make sure you restart your Roku device from Settings->System or Settings->System->Power, as appropriate.  Once you install it again, you should have access to the subscription through the end of its current period.

        Because of issues like this, most people here would recommend you subscribe directly with the provider and not through Roku.